The Role
Owns HubSpot CRM architecture, data models, integrations, governance, workflows, data hygiene, and onboarding across business units. The role supports Marketing and Revenue Operations, documents system standards, trains users, troubleshoots integrations, and builds AI workflow infrastructure for product launches. Enterprise-scale HubSpot administration, CRM governance, adjacent commercial systems, and data tools experience are valued.
Summary Generated by Built In
About Bright Software Group
At Bright, we are powering the digital practice of tomorrow – today.
We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our portfolio spans payroll, accounting, tax, and practice management, built around the people who use them every day.
We believe understanding is the difference between working and winning.
The Role
The CRM/HubSpot Systems Architect brings systems architecture and data-structure expertise to our commercial operations. This is a 12-month contract role, reporting formally to the Chief Operating Officer and working day to day with the Director of Revenue Operations. The role shapes how HubSpot is governed and built, and helps lift the technical capability of the wider team.
At Bright, we are powering the digital practice of tomorrow – today.
We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our portfolio spans payroll, accounting, tax, and practice management, built around the people who use them every day.
We believe understanding is the difference between working and winning.
The Role
The CRM/HubSpot Systems Architect brings systems architecture and data-structure expertise to our commercial operations. This is a 12-month contract role, reporting formally to the Chief Operating Officer and working day to day with the Director of Revenue Operations. The role shapes how HubSpot is governed and built, and helps lift the technical capability of the wider team.
What You'll Do
- Manage the CRM data model, integration architecture and governance standards, the framework the wider operations team works within.
- Manage and govern existing HubSpot workflows, reducing sprawl and keeping automation reliable as the system scales.
- Own properties governance, and support form creation and lead-scoring governance; support Marketing Ops on HubSpot execution, including lead distribution and routing.
- Own middleware, integration data filters and sync troubleshooting, and the onboarding framework for new business units as they come onto HubSpot.
- Own data hygiene across contacts, companies and deals — deduplication, enrichment and compliance — protecting data integrity through any migrations.
- Document system architecture, data dictionaries and standard operating procedures, and support user training and adoption.
- Provide hands-on architecture and systems support to the wider operations team, reducing reliance on any single specialist.
- Bring broader CRM/commercial-systems experience beyond HubSpot where possible (for example, ChurnZero, Zendesk, or an equivalent platform).
- Build the AI workflow infrastructure needed to support new product launches.
What We're Looking For
Essential
- Strong HubSpot architecture and administration experience at enterprise scale (multiple integrations, high workflow volume), ideally including at least one full implementation or major platform reconfiguration.
- Experience designing data models and governance frameworks for CRM platforms, not just operating within them.
- Comfortable working to a dual reporting structure, with clear, proactive communication to both lines.
- Able to work independently and deliver to a defined scope within a fixed contract term.
- Uses AI tools confidently in day-to-day work, and actively seeks new ways to apply them to do the job better.
Nice to Have
- Experience with adjacent commercial systems such as Zendesk or ChurnZero, in addition to HubSpot.
- Experience supporting a business through an active M&A/acquisition integration programme.
- Experience in SQL, Power BI or other Data manipulation tools.
- Background in a PE-backed or multi-brand group structure.
- Advanced HubSpot certifications.
Working At Bright
We build software that makes working lives easier — and we believe in it. You will never need to apologise for what you sell.
The culture here is collaborative and human. We are not a small company anymore, but it still feels like one — in the best way. People are genuinely looked after, and that is not just something we say.
You get real autonomy here. We are growing fast, investing heavily in AI, and that creates genuine opportunity – for the business and for the people in it.
It's a place where curious people thrive.
The culture here is collaborative and human. We are not a small company anymore, but it still feels like one — in the best way. People are genuinely looked after, and that is not just something we say.
You get real autonomy here. We are growing fast, investing heavily in AI, and that creates genuine opportunity – for the business and for the people in it.
It's a place where curious people thrive.
About
Bright is built around brilliant people doing brilliant work, and we invest in making sure the environment matches that ambition. You’ll have genuine flexibility in how you work, backed by modern practices that adapt to how work actually gets done today. We recognise and celebrate strong performance, support your wellbeing, and give you real opportunities to grow, not just in role, but in career. We’re proud of the culture we’ve built. It’s high-trust, high-expectation, and focused on doing great work. That’s Bright
Skills Required
- Strong HubSpot architecture and administration experience at enterprise scale, including multiple integrations and high workflow volume
- Experience with at least one full HubSpot implementation or major platform reconfiguration
- Experience designing CRM data models and governance frameworks
- Ability to work with dual reporting structures and communicate proactively with both reporting lines
- Ability to work independently and deliver within a defined scope and fixed contract term
- Confident use of AI tools in day-to-day work
- Experience with adjacent commercial systems such as Zendesk or ChurnZero
- Experience supporting an M&A or acquisition integration programme
- Experience with SQL, Power BI, or other data manipulation tools
- Experience in a private-equity-backed or multi-brand group structure
- Advanced HubSpot certifications
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Steeped in data science, Bright eliminates the noise in the hiring process by efficiently connecting job seekers to their best opportunities, and employers to their top prospects. We unlock the power of artificial intelligence to identify and establish a one-to-one signal between candidates and successful outcomes.
