It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
Job Summary
We are looking for a motivated and detail-oriented CRM Executive to join our dynamic team. This role is perfect for someone eager to learn and support our efforts in campaign execution, customer lifecycle execution, and data reporting. You will be a key link between data, operations, and marketing, helping to create seamless user experiences that drive engagement and growth for our platform.
*This is NOT a leadership position
*Please submit your CV in English (mandatory)
*Position based in Sao Paulo or Rio de Janeiro
What you’ll be doing:
- Campaign & Lifecycle Support: Assist in building, executing, and optimizing multi-channel campaigns (email, push, SMS, in-app) and automated customer journeys (onboarding, retention, reactivation).
- Data & Reporting: Work with the Data Team to pull player lists, generate basic segments, and help create dashboards. Deliver weekly performance reports on campaign results.
- Quality Assurance: Conduct thorough QA checks on all CRM campaigns, banners, and user flows to ensure accuracy, compliance, and a consistent user experience.
- Cross-Functional Collaboration: Support the Social Media and Customer Support (CS) teams by sharing campaign details, gathering player feedback, and helping to align messaging.
- Analysis & Optimization: Help analyse user flows (registration, deposits) to identify friction points and suggest improvements. Assist with basic A/B tests on messaging and offers.
- Administrative Tasks: Assist in maintaining promotional leaderboards and documenting processes to improve workflow efficiency.
What We’re Looking For
- Up to 1 year of experience in marketing, CRM, analytics, or a related field. A passion for digital marketing and iGaming is a strong plus.
- Fluent in English and Brazilian Portuguese (written and spoken).
- Intermediate proficiency in Excel/Google Sheets (e.g., pivot tables, VLOOKUPs) is required. Willingness to learn data analysis tools.
- A keen eye for detail, essential for QA testing and ensuring error-free campaigns.
- A collaborative mindset and eagerness to learn from CS, Social Media, and Data teams.
- Strong organizational skills and the ability to manage multiple tasks.
About Superbet Group
Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.
Superbet’s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.
Global Recognition and Standards
In 2019, Blackstone Inc., the world’s largest private equity firm, recognized Superbet’s vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.
As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).
Top Skills
What We Do
We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world. Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland. The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success. Tech-powered global entertainment platform At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base. Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers. Our Credentials The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019. As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC
