CRM Designer - FTC until August 2027

Posted 12 Days Ago
Be an Early Applicant
London, England, GBR
In-Office
Mid level
eCommerce • Fashion • Retail
The Role
Designs and delivers CRM emails, website and mobile assets, social creative, and editorial artwork for omnichannel fashion campaigns. Develops concepts, layouts, animations, typography, and digital functionality while maintaining brand standards. Presents designs to senior management, collaborates with developers and cross-functional teams, and manages multiple projects and deadlines. Requires strong Adobe Suite and Figma skills, CRM design experience, ecommerce expertise, and three years of digital design experience.
Summary Generated by Built In

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. 

 

The Role:

The CRM Designer will be responsible for the concepting, creation and delivery of marketing emails, digital assets across the desktop and mobile site and creative for social channels. They will also work alongside the Digital Designers on creating artwork for the New Look Editorial feed and concepting new layouts and designs across all channels.

 

WHATS IN IT FOR YOU:

  • 40% staff discount plus friends & family discounts throughout the year
  • Access to our reward platform for external discount and offers
  • Private pension scheme
  • Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
  • All employees are covered by our life assurance policy from day one
  • Unlock extra leave with our buy more holiday scheme.
  • Celebrate YOU! Enjoy an extra paid day off on your birthday each year
  • Enhanced maternity, paternity and adoption leave, and shared parental leave (Eligible after 2 years’ service)
  • Spread the cost of your commute with interest-free season ticket loans
  • Do your bit for the environment and save money with our Cycle2Work scheme
  • We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

 

What you’ll be doing:

  • You’ll be part of the Creative Design team working on day-to-day projects such as Email, website design, organic and paid social design.
  • You will be responsible for talking through your designs with the team to help develop your ideas and making sure they are suitable for all channels.
  • You’ll be confident to present all finalised design routes to senior management.
  • This role requires loads of creativity and a confident individual who has a strong eye for detail and innovation and that can suggest new ideas for layouts, animations, web functionality, typography and overall graphic design.
  • You’ll have experience in e-comm design and be comfortable with delivering campaigns across all digital channels to meet all your launch deadlines.
  • You must show initiative when working cross-departmentally to help manage your projects effectively and efficiently – even when under pressure.
  • You must have an undoubted technical ability in Adobe Suite and Figma and have a true passion for all things creative in order to generate compelling designs which are both visually beautiful and retail minded.

 

Who you are:

Minimum level of education or qualifications

  • 3 years Digital Design industry experience, preferably within fashion.

Essential technical skills/knowledge

  • Adobe Photoshop, Illustrator & InDesign, Figma

Desirable technical Skills/knowledge

  • After Effects

Additional requirements:

  • Experience in CRM design/ concepting
  • Skilled in creating designs for an omnichannel campaign
  • Great organisational skills
  • Proven track record or experience of the key stages of the design process from creative concept, asset creation through to communicating to the developers on the build and publishing.
  • Good Communication and confident to show initiative.
  • Good time management and can work with pace. Ability to manage multiple complex projects under tight deadlines
  • Clear understanding of seasonal brand handwriting, tone of voice and style guide and applying it to all seasonal artworks.

 

 

Why New Look?
We care about you and the planet and believe fashion should be a force for positive change
.  We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
 

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. 

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.    

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.

Skills Required

  • Three years of digital design industry experience, preferably within fashion
  • Proficiency in Adobe Photoshop, Illustrator, InDesign, and Figma
  • CRM design and concepting experience
  • Experience creating designs for omnichannel campaigns
  • Experience with ecommerce design and digital campaigns
  • Ability to manage projects across creative concept, asset creation, developer communication, build, and publishing
  • Strong communication, initiative, organization, and time-management skills
  • Ability to manage multiple complex projects under tight deadlines
  • Understanding of seasonal brand guidelines, tone of voice, and style standards
  • After Effects
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The Company
HQ: London
10,000 Employees
Year Founded: 1969

What We Do

New Look is a UK-based feel-good fashion brand and omnichannel womenswear retailer. It makes style accessible and fun for customers, serving more than 10 million loyal customers through hundreds of UK stores and its online shop. The company operates across physical retail and digital channels, with a leading position in womenswear and a focus on accessible, trend-led clothing for women aged 18 to 44.

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