pureIntegration is a technology consulting firm with 22 years of experience servicing Fortune 100 clients headquartered in the DC area. We serve clients in the fastest-growing industry of communications, media, and entertainment.
Job DescriptionWe are looking for a CRM Business Analyst to support CRM (SFDC) Operations in scaling the systems, workflows, and data infrastructure that power our client’s Ads Sales. This role sits at the intersection of sales operations, CRM administration, and business analysis — translating field sales needs into structured, documented requirements and supporting the execution of CRM enhancements across global markets.
The right candidate is analytically rigorous, highly organized, and comfortable working in a fast-moving environment where priorities shift and ambiguity is the norm. They bring a practitioner's understanding of CRM systems and sales workflows, and they know how to work cross-functionally to get things done without direct authority.
This position is fully remote within the U.S. and is a W-2 hourly engagement for 6 months, with a likelihood of extension.
The hourly rate is $60 -$70/hr. Candidates will be paid based on their work experience and skills. Candidates are also eligible for limited benefits such as health insurance, professional development, training, our referral bonus program, and our wellness program.
Responsibilities
Requirements & Documentation
- Gather, validate, and document business requirements from regional teams, translating local market needs into structured, scalable enhancement requests
- Maintain the CRM workflow documentation library, ensuring it reflects current system state and is accessible to field teams and stakeholders
- Support the development and maintenance of CRM policies and governance documentation
CRM Operations Support
- Serve as a day-to-day operational resource for CRM workflow execution, supporting the vendor operations team and handling escalated issues requiring deeper system knowledge
- Assist in the administration and configuration of CRM workflows, fields, and integrations under the direction of the CRM Operations Manager
- Monitor data quality, flag anomalies, and support the resolution of CRM data integrity issues across regions
Analysis & Insights
- Analyze seller behavior and CRM utilization data to identify friction points, adoption gaps, and opportunities to improve workflow effectiveness
- Build and maintain reports and dashboards that surface CRM performance metrics for operational and leadership audiences
- Support pre- and post-launch analysis for CRM enhancements, measuring adoption and impact against defined success metrics
Cross-Functional Collaboration
- Partner with regional teams to understand local workflows and surface patterns that can be codified into global solutions
- Coordinate with readiness and enablement teams on the rollout of CRM updates, supporting training materials and field communications
- Participate in sprint reviews, UAT cycles, and release planning with the Product & Technology team
- 3–5 years of experience in sales operations, revenue operations, business analysis, or a related function in a media, technology, or high-growth environment.
- Hands-on experience with SFDC — including reporting, workflow configuration, and data management.
- Strong analytical skills with the ability to work with large datasets, identify trends, and present findings clearly to non-technical audiences.
- Proven ability to gather and document business requirements and translate them into actionable, structured specifications.
- Excellent written and verbal communication skills; comfortable working across time zones with global stakeholders.
- Detail-oriented with strong project management instincts — able to manage multiple workstreams simultaneously without dropping threads.
- Comfortable with ambiguity and the hands-on nature of building operations in a scaling environment.
- Familiarity with sales methodologies and how CRM systems support the end-to-end seller workflow is a plus.
pureIntegration is an Equal Opportunity Employer (EOE), qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All your information will be kept confidential according to EEO guidelines.
Disability Accommodation for Applicants to pureIntegration
pureIntegration provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: pureIntegration, Human Resources Department, 1801 Robert Fulton Dr, Suite 450, Reston, VA 20191. Please indicate the position you are applying for.
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pureIntegration would love to hear from you - your career journey starts here!
Skills Required
- 3-5 years of experience in sales operations, revenue operations, business analysis, or related function
- Hands-on experience with SFDC including reporting, workflow configuration, and data management
- Strong analytical skills with ability to work with large datasets and present findings to non-technical audiences
- Proven ability to gather and document business requirements and translate them into structured specifications
- Excellent written and verbal communication skills; ability to work across time zones with global stakeholders
- Detail-oriented with strong project management instincts; able to manage multiple workstreams
- Comfortable with ambiguity and hands-on operations in a scaling environment
- Familiarity with sales methodologies and how CRM supports seller workflows
What We Do
The epitome of ‘punching above our weight’, pureIntegration is the secret weapon you may never have heard of. Yet. Consulting, Services and Solutions: For evolving organizations navigating the changing digital landscape, seeking to improve business operations while attaining deeper member engagement - pureIntegration is your expert, guide, and partner. A consulting services organization – we extend your team with trusted advisors, deeply skilled practitioners, and resourceful architects. pureIntegration solves intractable operational and technology problems with business acumen, deep technical competency and proven solutions which to consistently deliver outcomes-based engagements. For over 15 years, we have designed and implemented creative solutions that scale and transform our client’s capabilities, deliver measurable impact and measurable results – on time and on budget. From our roots in Telecommunications and Media, our select verticals have expanded to include clients ranging from Fortune 50 enterprises to mid-market companies, spanning Energy and Utilities, Financial Services, Insurance, Healthcare, and other highly transactional industries. Your competitive posture requires a brisk pace to ensure relevance and differentiation. We continuously distill best practices across our client portfolio to extend and accelerate winning, cross-industry solutions to augment your sector expertise. Platform agnostic, we are not a reseller motivated to replace existing tools to our own advantage, but to help tackle your IT debt to your benefit. We specialize in bridging the sustainable legacy to the innovative contemporary.
