Location: Remote (Colombia)
Work Schedule: Full-Time, Colombia Time (8 AM to 5 PM COT, Monday to Friday)
Must have prior experience working with U.S. clients
About CoreBridge SolutionsCoreBridge Solutions is a trusted outsourcing and digital innovation partner for United States-based firms. We help organizations improve operations through modern platforms, streamlined workflows, and strong execution. We support industries such as legal, real estate, finance, marketing, and field service to create efficient systems that drive measurable results.
Our approach is grounded in technology, operational excellence, and continuous improvement. We build systems and processes that help clients scale and operate more effectively.
Position OverviewWe are looking for a System Implementation Manager who can take real operational needs and translate them into well-built, reliable system workflows. You will primarily support the implementation, configuration, and integration of our field service and customer relationship platforms.
You will work closely with operations, leadership, and field teams to turn business requirements into practical system setups, clean data structures, and clear workflows.
You will work with:
- Zuper for FSM scheduling, dispatch, work orders, inventory, and asset tracking
- HubSpot for CRM, sales, service, and customer lifecycle management
You will focus on implementing configurations, building automations, improving processes, and helping users adopt these tools smoothly.
Success in this role means keeping data accurate, improving workflow efficiency, and ensuring teams can rely on Zuper and HubSpot to support daily operations.
Key ResponsibilitiesSystem Implementation and Configuration
- Configure Zuper and HubSpot based on business requirements, including fields, workflows, automations, and dashboards.
- Support testing, UAT, and go-live activities for new processes or integrations.
Integrations and Data Flow
- Support integrations between Zuper, HubSpot, and other platforms to keep data consistent and accurate.
- Document integration logic and field mappings for clear future maintainability.
Process Documentation and Workflow Improvement
- Assist in mapping and improving operational workflows such as scheduling, call-to-cash, preventative maintenance, and service delivery.
- Ensure processes are clearly documented with diagrams, checklists, and written procedures.
Data Migration and Data Quality
- Support data migration efforts including extraction, cleansing, mapping, and validation of customer, asset, and service data.
Training and User Support
- Deliver training to office staff and field teams on how to use the systems effectively.
- Create simple playbooks and guides to help users adopt new features.
Collaboration and Continuous Improvement
- Work closely with leadership and operational teams to understand requirements and help prioritize system enhancements.
- Monitor system performance and recommend improvements.
Required Skills and Experience
- Three or more years experience implementing or supporting FSM, ERP, or CRM systems such as Zuper, ServiceMax, Salesforce, Acumatica, or similar.
- Hands-on experience configuring HubSpot CRM, including workflows, automation, and custom properties or objects.
- Experience working with ERP systems (Acumatica experience preferred but not required).
- Understanding of API integrations and how data flows across multiple systems.
- Ability to map and document business processes with clarity.
- Strong project coordination, problem-solving, and communication skills.
Nice-to-Have Skills
- Experience implementing Zuper or another FSM platform.
- Background in field service work such as HVAC, commercial refrigeration, or appliance repair.
- Experience training field or non-technical users.
- Opportunity to work remotely from anywhere in Colombia.
- Performance-related bonuses celebrating significant milestones.
- A genuine commitment to maintaining a healthy work-life balance with a 40-hour workweek.
CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.
How to ApplyReady to make an impact? Please fill out the application form and upload your CV in PDF format. We look forward to learning more about you and how you can contribute to our team.
Top Skills
What We Do
CoreBridge Solutions, originally rooted in humble beginnings, has grown into a globally renowned leader celebrated for our innovative strategies, steadfast reliability, and deep-rooted understanding of our client's specific needs. What sets us apart from most outsourcing firms is our focus: rather than providing generic virtual assistant services, we specialize in identifying highly skilled talent in specialized professional industries, such as legal, medical, accounting, and lending.
Our team operates from a state-of-the-art, Class A office building, which is equipped with top-tier security measures, including biometric access controls. This not only fosters a secure environment but also offers the unique benefit of allowing your entire outsourced team to work collaboratively in one location.
Built upon a foundation of seasoned professionals and visionary leaders, we are committed to a client-centric approach. We create bespoke solutions tailored to meet your distinct needs, serving as catalysts for your business growth and success. At CoreBridge Solutions, we don’t just consider ourselves a service provider; we aim to be your trusted partner. We adhere strictly to data protection protocols, make it our business to understand your unique challenges, and are committed to continuous innovation to ensure your ongoing success.
Engage with CoreBridge Solutions and witness firsthand how we seamlessly bridge the gap between your aspirations and real-world accomplishments.
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