CRM Analyst

Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.

Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.

We are seeking a CRM Analyst to support and grow our email marketing program through data-driven insights and experimentation. This role will work closely with the Email Marketing team to analyze campaign performance, uncover opportunities, and design growth-focused experiments aimed at improving engagement, conversion, and overall CRM effectiveness.

The ideal candidate is analytical, curious, and commercially minded, with a strong ability to translate data into actionable insights and testable hypotheses.

• Partner closely with the Email Marketing team to analyse CRM and campaign performance.

• Evaluate email campaign results, including engagement, conversion, and customer behaviour metrics.

• Use data to identify opportunities for optimisation and growth within the email marketing channel.

• Design, propose, and evaluate data-driven experiments to test hypotheses and improve performance.

• Develop clear insights and recommendations to inform campaign strategy and decision-making.

• Build and maintain reporting and dashboards to track performance and experiment outcomes.

• Support continuous improvement of CRM processes, segmentation, and targeting strategies.

• Salesforce Marketing Cloud (SFMC)

• Adobe (e.g. Adobe Analytics / Adobe Experience tools)

• Snowflake

• SFCC

• Tableau

• Proven experience in a CRM Analyst, Marketing Analyst, or similar role.

• Strong analytical skills with the ability to interpret campaign and customer data.

• Experience working with email marketing data and lifecycle communications.

• Experience designing and evaluating experiments (A/B testing, hypothesis testing).

• Ability to communicate insights clearly to both technical and non-technical stakeholders.

• Clear, actionable insights that improve email campaign performance.

• Well-designed experiments that drive measurable growth.

• Strong collaboration with the Email Marketing team.

• A test-and-learn culture embedded in the email marketing stream of work.

When you join Solvd, you'll…

• Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.

• Be part of a global team with equal opportunities for collaboration across continents and cultures.

• Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.

Ready to make an impact?

If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together.