Black Financial Consulting Group

CRM ANALYST - SERVICENOW

Posted Yesterday

Be an Early Applicant

Hiring Remotely in USA

Remote

Senior level

Fintech • Information Technology • Software • Consulting

The Role

Analyze, optimize, and support CRM and service management systems, especially ServiceNow. Responsibilities include improving workflows, maintaining data quality, gathering requirements, developing reports and dashboards, troubleshooting issues, supporting integrations, training users, and testing enhancements. The role collaborates with Product, IT, and business teams to improve CRM functionality and adoption.

Summary Generated by Built In

This is a remote position.

The CRM Analyst will be responsible for analyzing, optimizing, and supporting CRM and service management systems, including ServiceNow and other CRM tools. The role focuses on improving customer workflows, ensuring data quality, supporting business users, and enabling effective use of CRM systems across the organization.

Key Responsibilities

Analyze and optimize CRM workflows and customer service processes.
Support configuration and enhancement of ServiceNow and other CRM platforms.
Monitor CRM data quality, integrity, and consistency.
Gather and document business requirements for CRM improvements.
Support reporting and dashboard development for customer and service metrics.
Assist in troubleshooting CRM system issues and user support requests.
Collaborate with Product, IT, and Business teams to improve CRM functionality.
Support CRM integrations with other enterprise systems.
Conduct user training and support adoption of CRM tools.
Participate in system testing and validation for CRM enhancements.

Required Qualifications

5-8 years of experience working with CRM systems or enterprise service platforms.
Hands-on experience with ServiceNow or similar CRM/service tools.
Strong analytical and problem-solving skills.
Experience working in Agile or structured delivery environments.

Technical & Functional Skills

CRM systems: ServiceNow and/or Salesforce, Dynamics, or similar
Data analysis and reporting
Workflow analysis and process improvement
Requirements gathering and documentation
Dashboard and KPI reporting
Basic SQL or data querying

Skills Required

5-8 years of experience working with CRM systems or enterprise service platforms
Hands-on experience with ServiceNow or similar CRM or service management tools
Strong analytical and problem-solving skills
Experience working in Agile or structured delivery environments
Experience with CRM systems such as ServiceNow, Salesforce, Microsoft Dynamics, or similar platforms
Experience with data analysis and reporting
Experience with workflow analysis and process improvement
Experience gathering and documenting business requirements
Experience developing dashboards and KPI reports
Basic SQL or data-querying experience

View all jobs at Black Financial Consulting Group

View Black Financial Consulting Group Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

3 Employees

What We Do

Black Financial Consulting Group (BFCG) is an execution-first technology consulting and delivery firm with offices in New York, Toronto, and Lagos, Nigeria. It helps organizations build, modernize, and scale digital products, enterprise platforms, cloud infrastructure, and AI solutions for regulated, high-stakes industries. Its four core service lines are New Product Development, Enterprise Software Solutions, Banking & Payments, and Cloud, AI & Infrastructure, serving Financial Services, FinTech, Healthcare, Telecom, Retail, Insurance, Energy, and Digital Assets & Blockchain clients, with proprietary products including KomKom Wallet and ISO 20022 transformation tools.