CRM Administrator

Company Description

Northrop Realty represents buyers and sellers of residential real estate in the Baltimore and Washington metropolitan regions with offices in Annapolis, Baltimore, Clarksville, Columbia, Ellicott City, Fallston, Frederick, Lutherville-Timonium, Phoenix and Sykesville. Northrop Realty also operates coastal office locations in Bethany Beach, DE, Fenwick Island, DE, Lewes, DE, Millsboro, DE, Newark, DE and Oak Island, NC.

At Northrop Realty, we proudly offer a comprehensive benefits package to full-time employees after a 90-day introductory period, designed to enhance your health, and well-being. Benefits include health insurance (medical, dental, and vision – Individual & Family), health coaching through NOOM, 80 hours of prorated PTO in your first year, 120 hours of PTO afterward, 11 paid holidays including one floating holiday and your birthday. We also provide two weeks of paid parental leave for new parents who have completed at least six months of service. 

In addition to a competitive IRA retirement plan with matching contributions, we also offer supplemental benefits including life insurance, disability coverage, and accident insurance providing you with extra peace of mind.

Additionally, all staff with real estate licenses are eligible to receive commission compensation for referrals, allowing you to benefit from your network while contributing to our success.

Job Description

Compensation range from $70,000 to $78,000 depending on experience.

Job Summary:

As Northrop Realty’s CRM Administrator, you play a crucial role in ensuring our agent’s success in managing their client relationships. You connect our agents with our client relationship management software and demonstrate how they can leverage that technology to build and maintain productive relationships. 

Essential Functions: 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Administers the Customer Relationship Management (CRM) applications and data warehouses.

• Implements and monitors CRM access and configurations. 

• Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. 

• Monitors end-user usage of systems and performs daily administrative and user support tasks. 

• Continually communicates new features, best practices, suggested workflows, etc.

• Designs and administers surveys and other assessment tools to capture and analyze data for Salesforce program planning, decision-making, and reporting.

• Ensures consistent application and use of Salesforce across the brokerage.

• Partners with Salesforce experts to improve the quality, scope, and delivery of training and software enhancements (e.g., product requests, bug fixes, etc.).

• Designs and facilitates Salesforce training curriculum, materials (e.g., workbooks, presentations, fliers) and workshops that are aligned with current best practices and proven adult learning methodologies.

• Hosts Salesforce training for new agents.

• Lives the Northrop values.

Supervisory Responsibilities: 

• None.

Qualifications

Required Skills/Abilities: 

• Excellent verbal and written communication skills.

• Excellent presentation skills. 

• Excellent analytical skills.

• Excellent organizational skills and attention to detail.

• Strong initiative.

• Strong problem-solving abilities. 

• Strong people skills and interpersonal savvy.

• Ability to function well in a high-paced environment.

• Proficient with Microsoft Office, Google Workspace, and Salesforce.

Education and Experience: 

• High school diploma or equivalent required, Bachelor’s degree in Instructional Design, Adult Education, Business Administration, Distance Learning, or related field preferred. 

• 2+ years of experience working in training, development, technical, or related field.

• Experience designing a variety of types of technology-enabled learning solutions (e.g., e-Learning, interactive multimedia, synchronous and asynchronous online training, games, simulations, informal learning opportunities).

• Experience applying adult learning theories to the design of effective learning solutions for synchronous and asynchronous environments. 

Physical Demands:

• May experience prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift and carry up to 15 pounds at times. 

Travel Required:

• Must be willing and able to travel between Northrop offices.

• Must maintain reliable transportation.

Confidentiality

This role may be privy to confidential information which shall not be shared other than with the parties involved in the transactions. Any breach in confidentiality may result in immediate termination. 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Additional Information

Please note, this is an in-office role.

All your information will be kept confidential according to EEO guidelines.

We are an Equal Opportunity Employer.