Crisis Program Supervisor

Description

Employment Status: Full Time
FLSA Status: Non Exempt
Department: Crisis Shelter
Reports To: Senior Crisis Program Manager
Supervises: Yes

Summary

The Crisis Program Administrative Supervisor oversees the day-to-day operations of the Crisis Program. This role ensures efficient workflow, accurate documentation, and compliance with agency, regulatory, and funding requirements. The position supervises staff, supports program leadership, and serves as a key liaison between clinical, operations, and external stakeholders.

Essential Responsibilities

Administrative Operations

• Oversees daily administrative functions, including scheduling, data entry, records management, and internal communications.
• Ensures timely and accurate completion of program documentation, reports, and data tracking.
• Maintains and monitors electronic record systems to ensure data integrity and compliance.
• Implements administrative workflows and process improvements.

Staff Supervision

• Supervises part time staff, including hiring, training, scheduling, and performance management.
• Provides ongoing coaching, support, and accountability to ensure high-quality clinical intervention.
• Assists in workload distribution and coverage planning to maintain program efficiency.

Compliance & Quality Assurance

• Ensures program practices meet regulatory, accreditation, and funding requirements (e.g., Medicaid, grants, audits).
• Conducts routine audits of documentation, files, and data systems for accuracy and completeness.
• Supports preparation for internal and external audits and reviews.

Program & Operational Support

• Supports program leadership with reporting, data analysis, and operational coordination.
  • Tracks program metrics, productivity, and key performance indicators.
• Assists in budget tracking, purchasing, and resource coordination.
• Coordinates meetings, prepares agendas, and maintains records of key decisions and action items.

Communication & Coordination

• Serves as a liaison between staff and leadership.
• Supports onboarding processes, including system access, documentation training, and compliance requirements.
• Ensures clear and consistent communication of administrative policies and procedures.

· Perform other duties as assigned.

Requirements

Required Competencies

• Strong organizational and administrative management skills.
• Ability to supervise staff and manage multiple priorities.
• Attention to detail and accuracy in documentation and data management.
• Effective communication and problem-solving skills.
• Ability to maintain confidentiality and exercise discretion.
• Ability to demonstrate pois tact and diplomacy.

Qualifications

• Associate or Bachelor’s degree in Social Services, or related field preferred.
• Minimum of 2 years of administrative or operations experience; supervisory experience preferred.
• Experience in behavioral health, healthcare, or social services settings preferred.
• Proficiency in electronic record systems and Microsoft Office Suite.

Knowledge, Skills & Abilities

• Strong time management and organizational skills.
• Ability to analyze data and generate reports.
• Ability to work independently and as part of a team.
• High level of professionalism, reliability, and accountability.
• High level of interpersonal skill to handle sensitive and confidential situations