If you enjoy leading teams that protect clients and the firm by getting the details right, this is your opportunity to make a visible impact. You’ll help ensure commercial lending commitments are monitored consistently, issues are surfaced early, and risks are addressed with strong controls.
As a Credit Support Manager within Wholesale Lending Services – Credit Monitoring Center of Excellence, you will lead a team that monitors borrower compliance with commercial credit agreement terms across a defined portfolio.
You'll coach and develop specialists, partner with colleagues globally, and work closely with credit risk partners and internal operational teams to strengthen quality, reduce errors, and support a strong risk and control environment.
Job responsibilities
- Ensure achievement of service levels across multiple processes
- Drive a strong risk and control environment, including prevention and early identification of errors, with above-satisfactory quality performance
- Coach and develop specialists to exceed expectations in their current role and support career progression and mobility
- Follow up on all Quality Control and Quality Assurance findings, performing root-cause analysis when needed
- Identify whether errors are driven by training needs, knowledge gaps, or unclear procedures, and partner with leadership on targeted action plans
- Provide subject matter expertise across credit monitoring activities and quality control routines
- Lead the resolution of escalations received through multiple channels and implement actions to reduce repeat escalations
- Partner with risk and control colleagues to proactively identify and close control gaps
- Interact with internal and external auditors, credit review teams, and regulators as needed
- Manage day-to-day performance, engagement, and development of team members through ongoing mentorship and feedback
Required qualifications, capabilities, and skills
- Bachelor’s degree in Business, Accounting, or a related field
- At least 2 years of experience in credit monitoring and/or quality control, including analysis of legal and financial documents
- Strong understanding of commercial loan products, including documentation and credit agreements
- Strong written and verbal communication skills, with the ability to tailor messages to different stakeholders and levels
- Ability to work independently with minimal supervision, demonstrating strong time management and prioritization
- Strong analytical skills and sound decision-making, with the ability to probe sensitive issues while maintaining integrity and objectivity
- Demonstrated ability to partner effectively in a global environment, collaborating cooperatively and sharing information to support team objectives
- Proficiency with Microsoft Office tools, including Microsoft Excel
Preferred qualifications, capabilities, and skills
- Master of Business Administration (MBA)
- Prior experience leading, coaching, or mentoring team members in an operations or monitoring environment
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree in Business, Accounting, or a related field
- At least 2 years of experience in credit monitoring and/or quality control, including analysis of legal and financial documents
- Strong understanding of commercial loan products, including documentation and credit agreements
- Strong written and verbal communication skills, with the ability to tailor messages to different stakeholders and levels
- Ability to work independently with minimal supervision, demonstrating strong time management and prioritization
- Strong analytical skills and sound decision-making, with the ability to probe sensitive issues while maintaining integrity and objectivity
- Demonstrated ability to partner effectively in a global environment, collaborating cooperatively and sharing information to support team objectives
- Proficiency with Microsoft Office tools, including Microsoft Excel
- Master of Business Administration (MBA)
- Prior experience leading, coaching, or mentoring team members in an operations or monitoring environment
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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