Join a team that helps deliver accurate, well-controlled credit risk information that supports sound lending decisions and reliable reporting. You’ll collaborate across risk and operations while improving processes that protect the firm and our clients.
Job summary
As a Credit Support Analyst in Wholesale Lending Services, you partner with Credit Risk and Operations teams to set up and maintain credit facilities, manage client reference data, and research reporting exceptions to ensure accurate, well‑controlled credit risk information. You help ensure a complete, accurate, and controlled view of client credit exposure to support lending decisions, regulatory reporting, and risk management.
Job responsibilities
- Review incoming credit requests and accurately enter facility and client information into systems
- Partner with Credit Risk and Operations teams to support credit facility setup and ongoing maintenance
- Manage client reference data to support accurate exposure and reporting
- Manage workflow of tasks, queries, issues, and requests, including prioritization and escalation as needed
- Produce and monitor exception reports, add commentary, and resolve discrepancies
- Research and resolve inquiries in a timely manner, escalating issues when appropriate
- Communicate clearly and effectively with business partners and stakeholders
- Support a well-controlled operating environment by following procedures and maintaining data quality
- Participate in process improvements and organizational initiatives
- Contribute to meeting team key performance indicators and service level targets
- Perform additional related duties as assigned
Required qualifications, capabilities, and skills
- 2 years of relevant job and/or industry experience supporting credit, lending, or operational processes
- Strong organization skills with the ability to manage multiple priorities and deadlines
- Strong verbal and written communication skills and client service mindset
- Ability to work effectively in a fast-paced, control-focused environment
- Effective time management skills and attention to detail
- Strong analytical, problem-solving, and decision-making skills
- Ability to research issues and drive resolution in a timely manner
- Ability to work collaboratively as part of a team
- Working knowledge of Microsoft Excel, Word, and Outlook
Preferred qualifications, capabilities, and skills
- Undergraduate degree
- Loan operations experience
- Basic knowledge of investment banking products (industry-standard term: TCP)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 2 years of relevant experience supporting credit, lending, or operational processes
- Strong organization skills with ability to manage multiple priorities and deadlines
- Strong verbal and written communication skills and client service mindset
- Ability to work effectively in a fast-paced, control-focused environment
- Effective time management skills and attention to detail
- Strong analytical, problem-solving, and decision-making skills
- Ability to research issues and drive resolution in a timely manner
- Ability to work collaboratively as part of a team
- Working knowledge of Microsoft Excel, Word, and Outlook
- Undergraduate degree
- Loan operations experience
- Basic knowledge of investment banking products (TCP)
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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