Credit Ops Manager II

Job Description
You will be at the forefront of shaping our credit policies and managing credit risk. This role offers an exciting opportunity to lead a dynamic team, drive performance, and foster innovation. Your expertise will be instrumental in aligning our credit operations with organizational goals and risk management strategies, providing a platform for career growth and development.
As a Credit Operations Manager II within our team, you will play a pivotal role in shaping credit policies and managing credit risk. You will leverage your broad knowledge of credit operations to develop solutions and make decisions that impact our departmental goals. Your role involves collaborating across functions, managing conflicts, and fostering innovation within the team. You will also be responsible for mentoring and coaching team members, delegating tasks effectively, and thinking strategically to drive our credit operations forward. Your ability to provide excellent customer service and your advanced computer literacy will be key in executing your role effectively.
Job responsibilities

• Develop and implement credit policies to ensure alignment with organizational goals.
• Manage credit risk by analyzing data and making informed decisions.
• Provide guidance and support to the credit team to meet and exceed performance targets.
• Foster a culture of innovation, encouraging new ideas that add value to our credit operations.
• Utilize advanced computer literacy skills to optimize credit processes.

Required qualifications, capabilities, and skills

• 2+ years of experience in developing and implementing credit policies with a focus on managing credit risk.
• Proven ability to lead a team towards achieving performance targets, with experience in mentoring, coaching, and effective delegation.
• Advanced proficiency in customer service, with a track record of understanding and responding to customer interactions.
• Demonstrated ability in cross-functional collaboration, coordinating efforts, and leveraging diverse perspectives.
• Advanced computer literacy, with the ability to use technology effectively in a professional setting.

Preferred qualifications, capabilities, and skills

• Proficiency in prompt writing for clear and concise credit-related communications and documentation.
• Experience in integrating artificial intelligence tools to enhance credit operations processes and streamline workflows.
• Basic digital proficiency for effective utilization of credit management systems and tools, including automation solutions.
• Capability to conduct preliminary data analytics to support credit decision-making and identify trends.
• Strong collaboration skills to work effectively with team members and ensure smooth credit operations and process improvements.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.