Summary / Objective
At Bestway our Credit Managers play a pivotal role in our vision to enhance the customers rent to own experience. We expect our Credit Managers to be customer centric individuals that help our customers achieve product ownership through on time renewals.
Essential Functions
Greeting customers as they enter the store.
Be a Bestway brand ambassador who affects and promotes Bestway’s commitment to have the best products at the best prices delivered by the best people in the business.
Support all efforts to improve revenue and profit growth.
Achieve credit standards by using the “4 Key Principles of Customer Interaction”, Bestway’s Policy and Procedures while abiding by State and Federal laws.
Must bring energy and enthusiasm to exceed customer service expectations.
Be proficient at the Credit and Sales Minutes.
Build great customer relationships by utilizing communication and service skills to ensure customer retention and enhance the customer’s experience during all customer interactions.
Establish professional communication and problem solving skills with customers and co-workers.
Use logistics to manage Sales Representatives to the most efficient manner on deliveries, returns, service calls, and field collections.
Be responsible for maintaining, organizing, protecting, and storing products in stock room area and possess the ability to lead Sales Representatives to assist you.
As a brand ambassador always represent yourself and your company in a professional manner.
Have the ability to learn, develop, and teach the skill to assemble products as well as do minor touch ups, repairs, and refurbishment to ensure all products are rent ready within 48 hours.
Must be competent at explaining the rental agreement and 7 Steps to Renewals.
Must ensure maintenance and upkeep for vehicles.
Complete all other tasks assigned at the discretion of management.
Competencies
Have the opportunity to advance to Store and District Manager positions.
Be able to explain the rental agreement and have a thorough understanding of how it works.
Develop collection skills to help grow our customer base by learning to utilize the “4 Key Principles of Customer Interaction.”
Successfully lead staff and daily operations of the store in the absence of the manager.
Engage in continuous self-development.
Position Type / Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Saturday
8:00 a.m. to 6 p.m. and will require additional hours as needed.
The Credit Manager Position is required to embrace and represent the Bestway’s Bring It Values!
Caring
Integrity
Servant Leadership
Ownership
Fun
Skills Required
- Customer service, communication, and problem-solving skills
- Ability to explain rental agreements and renewal procedures
- Ability to develop and use customer collection skills
- Ability to lead staff and daily store operations in the manager's absence
- Ability to assemble products and perform minor repairs, touch-ups, and refurbishment
- Ability to organize and protect inventory in the stock room
- Ability to manage delivery, return, service-call, and field-collection logistics
- Ability to maintain and upkeep company vehicles
- Availability for full-time Monday through Saturday hours and additional hours as needed
- Commitment to continuous self-development and company values
What We Do
Bestway is a global manufacturer of inflatable leisure and outdoor recreational products. Its portfolio includes pools and spas, water parks, lounges, kayaks, stand-up paddleboards, camping products, and other sports equipment. The company serves consumers in more than 110 countries, with a stated mission to help people enjoy indoor and outdoor recreation and make everyday life feel like a vacation through quality-focused products.
