Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Reading, hybrid working (2 days in the office per week)
Salary: Up to £43,000 (depending on experience)
Working Pattern: Permanent Full time with the option of hybrid working
What You’ll Be Doing
As a Credit Controller, you’ll take ownership of the end-to-end collections process, ensuring customer payments are received in line with agreed terms and aged debt is actively managed.
Key responsibilities include:
Owning the reporting and tracking of aged debt, providing clear and insightful updates to the Collections Manager
Developing and managing customer-specific action plans to drive debt recovery
Proactively chasing outstanding payments via phone and email
Managing your own ledger and maintaining strong customer relationships
Resolving disputes and queries by collaborating with internal teams and stakeholders
Conducting credit checks to assess new and existing customers
Processing cash allocation and supporting ERP system activities
Handling invoice and credit note queries from a shared mailbox
Raising credit notes in line with internal approval processes
What We’re Looking For
We’re looking for someone who combines strong financial awareness with excellent communication and problem-solving skills.
You’ll bring:
Proven experience in credit control or a similar finance role
Strong communication skills with the ability to engage stakeholders at all levels
Confident negotiation skills and a solutions-focused approach
Good numerical and analytical ability to track and communicate financial data
The ability to work independently and meet deadlines
A collaborative mindset and strong interpersonal skills
Desirable Experience
Knowledge of best practice debt collection processes
Experience with credit checking tools (e.g. CreditSafe)
Understanding of how credit control supports wider business performance
Technical Skills
Strong Microsoft Office skills
Experience using ERP systems
Ability to communicate clearly and tailor your approach to different audiences (e.g. customers, Finance, Sales, senior stakeholders)
Next Steps
Apply online today! We’ll be in touch after the closing date to confirm the outcome of your application.
For any questions, please contact: [email protected]
Skills Required
- Proven experience in credit control or similar finance role
- Strong communication skills to engage stakeholders at all levels
- Confident negotiation skills and solutions-focused approach
- Good numerical and analytical ability to track and communicate financial data
- Ability to work independently and meet deadlines
- Collaborative mindset and strong interpersonal skills
- Strong Microsoft Office skills
- Experience using ERP systems
- Knowledge of best practice debt collection processes
- Experience with credit checking tools (e.g., CreditSafe)
- Understanding of how credit control supports wider business performance
What We Do
We’re Neos Networks, a leading B2B telecoms provider with Britain’s biggest business-dedicated network. Our high capacity fibre network is transforming connectivity for Critical National Infrastructure and businesses across the UK From telecoms, energy and emergency services to media and banking, we supercharge organisations with high-capacity, low-latency networks – making connectivity work for you. Our goal is to provide connectivity for the future, enabling businesses nationwide to meet the growing demands of AI, 5G, and IoT. We empower you to deliver your digital-first vision. We enable you to grow in an increasingly data-hungry world, connecting your business for the future.
