The Role
Manage credit risk and collections for commercial property customers using Yardi. Monitor arrears, chase payments and DD failures, resolve disputes, prepare chase letters and legal notifications, escalate material risks, support monthly aged debt reviews, and report on KPIs and bad debt targets.
Summary Generated by Built In
Flexspace operate and manage a diverse portfolio of commercial property across around 50 sites nationwide, providing office space, workshops and flexible business units to a wide range of customers.
We’re excited to grow our Credit Control team and are looking for motivated individuals at all stages of their Credit Control career — whether you’re early in your Credit Control career and eager to develop, or you’re an experienced professional ready to bring your expertise and make an impact.
In this role, you’ll play a key part in protecting the business through effective credit risk management. You’ll ensure processes are followed and deliver accurate, timely and insightful reporting. Working closely with Site and Area Managers, you’ll proactively manage arrears, support the resolution of customer disputes, and guide accounts through the collection process — including litigation where appropriate.
If you’re proactive, collaborative and keen to develop in a supportive and fast-moving environment, we’d love to hear from you.
We’re excited to grow our Credit Control team and are looking for motivated individuals at all stages of their Credit Control career — whether you’re early in your Credit Control career and eager to develop, or you’re an experienced professional ready to bring your expertise and make an impact.
In this role, you’ll play a key part in protecting the business through effective credit risk management. You’ll ensure processes are followed and deliver accurate, timely and insightful reporting. Working closely with Site and Area Managers, you’ll proactively manage arrears, support the resolution of customer disputes, and guide accounts through the collection process — including litigation where appropriate.
If you’re proactive, collaborative and keen to develop in a supportive and fast-moving environment, we’d love to hear from you.
Key Responsibilities
- Ensure the consistent use of Yardi systems -All notes to be kept up to date.
- Monitor and manage the Credit Control mailbox in line with KPi’s.
- Chase delinquent DD failures.
- Ensure site management collection of receivables from customers as they fall due to strict collection targets to achieve.
- Identify and register customer queries on Yardi and monitor progress of queries to their satisfactory resolution.
- Prepare and dispatch monthly chase letters and legal notifications.
- Proactively communicate to site and area management any debt risks and arrange Monthly Aged Debt Review.
- Preparation of “lock out” lists for delinquent accounts.
- Identification and escalation to senior management any risk that may result in material financial loss to Flexspace.
- To provide the highest level of service to all internal and external customers at all times.
- Manage goals for bad debts and overdue debt.
- Accurate management reporting of company performance against agreed KPI’s is completed to agreed timescales.
- Review of Tenant Deposits levels to cover outstanding sums.
- To review the Debt Portal/or the load new accounts.
Skills, Knowledge and Expertise
- Credit Control experience essential.
- Legal experience of pursuing cases to count court is desirable but not essential.
Benefits
We offer an annual bonus subject to individual performance. Flexspace also offers 25 days leave plus bank holidays on a pro rata basis, as well as flexible start and finish times to fit in with you and the business.
We take our employees health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs. We also offer a discount at various retailers, restaurants and destinations to make your salary go further!
We take our employees health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs. We also offer a discount at various retailers, restaurants and destinations to make your salary go further!
About
Flexspace provide workshops, offices, storage and flexible business units at over 50 sites across the UK.
Skills Required
- Credit Control experience
- Experience using Yardi systems
- Legal experience pursuing cases to county court
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The Company
