About us
We are Pon.Bike UK, home of Santa Cruz, Cervelo, Cannondale, Reserve, OneUp and Nimbl. Six of the most exciting brands in the cycling industry who tend to do things differently. We have over 25 years of bike experience, and our ultimate goal is to sell the best road and mountain bikes in the world while having fun doing it!
The Role
Having recently expanded our product portfolio we are now recruiting for a Credit Controller to join our Finance team, bringing a proactive and detail-oriented approach to manage the increasing revenue and customer volume during this exciting period of growth.
Working as part of a finance team of 4 and alongside our Sales and Operations functions you will be responsible for the end to end Accounts Receivable process, acting as the primary point of contact for our customers. This is a critical role in cash generation, proactively managing credit limits and chasing debt to maintain open credit lines and support the business in achieving its net working capital targets and revenue growth aspirations.
Role Responsibilities
Build close working relationships with our dealers and Sales and Operations teams.
End to end accounts receivable process responsibility (sales ledger maintenance, invoice query resolution, credit risk assessments, proactive debt collection via phone and email, escalations and legal liaison, aged debt reporting)
Act as a professional point of contact for financial queries, ensuring clear communication between Finance and our dealer base.
Utilise our Credit Automation tools to drive efficiency, visibility and modernise our financial workflows.
Support the redistribution of control tasks within the team, assisting the Finance Manager and Finance Assistant to streamline monthly reporting.
Skills & Requirements:
Proven experience in credit control.
You will be a confident communicator, adept at building rapport with customers and with the ability to negotiate and be assertive where required.
Working as part of a small team you will focus on building strong internal and external working relationships.
Strong Excel skills and confidence working with complex financial data.
Experience with Sage or similar ERP systems is essential.
Experience with Credit Hound (or other automated credit tools) would be an advantage but not essential.
Excellent organisational and problem-solving skills to manage an increased account volume.
Strong attention to detail, time management and a proactive approach to issue identification and resolution.
What’s in it for you
25 days annual leave plus an extra day off to ride your bike
Paid leave options to support you through every life event
Private Healthcare through Vitality
Workplace Pension Plan through People’s Pension
A staff bike of your choosing, for a year, every year
Employee Cycle to Work Scheme
Weekly group lunchtime rides
Rewards and Benefits through Perkbox
Employee Assistance Programme through Vivup
Access to a range of company and industry partner discounts
Skills Required
- Proven experience in credit control
- Strong Excel skills
- Experience with Sage or similar ERP systems
- Communication and relationship-building skills
- Organisational and problem-solving skills
What We Do
At Santa Cruz Bicycles, our mission is to build the best bicycles possible and to have fun doing it. This isn’t about glory or status. It’s about building bikes to last a lifetime and backing them up with top-tier rider support. Less waste and less hassle mean more fun and more time on the bike. But this “No Missed Rides” policy does not end with our customers. We treat our employees with the same mentality: that every moment on the trail, every evening with our families, and every weekend away counts. We’re not interested in holding our employees back with meaningless work. We provide them with the support they need so they can focus on real goals, real results, and what really matters. That’s why our employees don’t view us as a “company to work for.” To them, working here is a lifestyle choice. It’s not the bikes that bring us together, it’s our sense of community, our passion for the brand, and our desire to be a part of something that does
