About the role
We're looking for an enthusiastic and proactive Credit Controller to join our friendly Finance team in Caerphilly. In this role, you'll be responsible for managing a portfolio of customer accounts, ensuring payments are collected in a timely manner and helping to maintain healthy cash flow across the business. You'll work closely with customers and internal stakeholders to resolve queries, reduce aged debt, and provide valuable reporting that supports business decision-making.
This is an excellent opportunity for someone who enjoys building strong relationships, solving problems, and making a real impact within a fast-paced international business.
Key Responsibilities
- Manage a portfolio of customer accounts, ensuring payments are collected in line with agreed terms.
- Perform collection activities in accordance with DS Smith's Group Credit Policy.
- Investigate and resolve customer invoice and payment queries efficiently.
- Maintain accurate sales ledger records and account reconciliations.
- Produce monthly customer statements and support reporting requirements.
- Monitor and reduce overdue debt while supporting the achievement of cash collection targets.
- Build positive relationships with customers and internal stakeholders.
- Identify opportunities to improve credit control processes and drive greater efficiency within the team.
- Provide accurate and timely information to support senior management reporting.
About you
We’re looking for a confident communicator with strong attention to detail and a proactive approach to managing your workload. You enjoy working collaboratively, building positive customer relationships, and finding solutions to challenges.
Essential Experience & Skills
- Previous experience within B2B Credit Control and Collections.
- Proven track record of reducing aged debt and successfully managing customer disputes.
- Strong numerical and analytical skills, with the ability to interpret financial reports and data.
- Excellent attention to detail and accuracy.
- Strong IT skills, including Microsoft Excel.
- Excellent communication and customer service skills.
- Ability to work independently while managing multiple priorities.
- Proactive mindset with a focus on continuous improvement and process efficiency.
Desirable Experience
- Experience using SAP or similar ERP systems.
- Previous experience within a manufacturing or industrial environment.
- Shared Services environment experience.
- Understanding of credit risk management and cash collection best practices.
Benefits
We know it’s important to feel valued and rewarded, so at DS Smith you’ll get:
- A competitive salary
- Discretionary bonus based on team performance
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Digital GP Service & Employee Assistance Programme
- Cycle to work scheme
- Retail discounts
Location: Caerphilly – hybrid working (3 days office / 2 days home).
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
Fair recruitment at DS Smith
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria
#LI-CE
Skills Required
- Previous experience within B2B credit control and collections
- Proven track record of reducing aged debt and successfully managing customer disputes
- Strong numerical and analytical skills, including the ability to interpret financial reports and data
- Excellent attention to detail and accuracy
- Strong IT skills, including Microsoft Excel
- Excellent communication and customer service skills
- Ability to work independently while managing multiple priorities
- Proactive mindset focused on continuous improvement and process efficiency
- Experience using SAP or similar ERP systems
- Previous experience within a manufacturing or industrial environment
- Shared Services environment experience
- Understanding of credit risk management and cash collection best practices
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
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Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
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Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
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Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
