We are Kao, listed as one of the world’s most ethical companies for the last 20 years.
Our EMEA brand portfolio spans across three sectors; Consumer Care (John Frieda, Guhl, Bondi Sands, Bioré, Jergens, Curél), Professional Hair (Goldwell, Oribe, KMS Hair, Kerasilk), and Molton Brown.
Our corporate philosophy, The Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.
About our role:
As a Credit Collector, you’ll play a key role in supporting our financial performance and sustainable growth, with a particular focus on serving our business and customers in Italy.
Beyond managing outstanding receivables and maintaining healthy account balances, you’ll act as a proactive, value-adding business partner. By prioritising high-impact activities, building trusted stakeholder relationships, driving results with a solution-oriented approach, and identifying opportunities for continuous improvement, you’ll help strengthen our credit and collections function and contribute to the wider success of the organisation.
What you will do:
- Proactively Manage and Collect Outstanding Receivables; Ensure timely follow-up on overdue accounts, maintain accurate records of collection activities, and work closely with customers to resolve payment issues while maintaining positive relationships.
- Prioritise High-Impact Activities; Focus daily efforts on accounts and actions that drive the most value—such as high-risk or high-value receivables—ensuring efficient use of time and resources
- Collaborate as a Business Partner; Act as a liaison between finance and commercial teams, providing insights into customer payment behaviour and supporting decision-making with data-driven recommendations.
- Contribute to Process Improvement; Identify recurring issues, inefficiencies, or bottlenecks in the collections process and propose or support initiatives to streamline operations and enhance performance.
- Ensure Compliance and Reporting Accuracy; Adhere to internal controls, company policies, and regulatory requirements while maintaining up-to-date and accurate documentation for audits and performance reporting.
What you will need:
- Bachelor/ Master educational level preferably in the Accounting and finance field
- Required languages: Italian: C2/native-level proficiency. English: fluent.
- 3+ years’ experience in a Credit and Collection environment.
- Experienced working within a changing environment with a continued focus on process improvement.
- Experience in running projects and/ or process improvements
- Ability to prioritize your own workload and getting things done.
- Relevant system knowledge (preferably SAP/S4Hana) and proficiency in Excel.
- Detail oriented, and able to manage shifting priorities.
At Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.
What you can expect from us:
- An entrepreneurial environment where passionate and innovative teams come together.
- Respect, teamwork and collaboration are at the heart of how we work.
- A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, our Charity Committee, and DE&I communities
- A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension schemes, insurance options, and more…
- Learning and development opportunities
Your voice matters here, we value entrepreneurial thinking and innovation from our teams.
To find out why 33,000 people across the Globe work at Kao please visit:
https://candidate-brochure.kao.com/kao-emea/full-view.html
https://www.kao.com/emea/en/careers/
Discover careers at Kao and how we live our purpose, Kirei – Making Life Beautiful.
https://kao.voyse.io/
Our Privacy Policy: https://www.kao.com/emea/en/privacy/
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Skills Required
- Bachelor's or master's degree, preferably in accounting or finance
- Native-level Italian proficiency
- Fluent English proficiency
- At least 3 years of experience in credit and collections
- Experience working in a changing environment with a focus on process improvement
- Experience running projects and/or process improvements
- Ability to prioritize workload and execute tasks effectively
- Knowledge of relevant systems, preferably SAP or S/4HANA
- Proficiency in Excel
- Strong attention to detail and ability to manage shifting priorities
What We Do
Ever since the company's founding in 1887, Kao has strived to deliver value to the life of people everywhere in the world. Today, we are a leading manufacturer in the fields of hygiene, beauty and health, while our chemical business contributes to the development of diverse industries. With more than 33,000 employees, our mission is to enrich the lives of people globally and contribute to the sustainability of the world. In the regions of Americas, Europe, Middle East and Africa (EMEA), we focus on our Beauty Care business with premium brands in three business sectors: Consumer, Salon and Cosmetics. Our Business Sector represents skin and hair care brands that are recognized worldwide for their innovation and quality, such as Jergens, Curél, Bioré, Guhl, and John Frieda. Our Salon Business Sector is committed to unleashing the creativity of stylists around the globe. With our industry leading brands Goldwell, KMS and Oribe, stylists have everything in their hands to create beautiful show-stopping hair representative of the individuality of their clients. Our London-based boutique brand, Molton Brown, offers luxury beauty products found only in our exclusive Molton Brown stores, high-end department stores and travel retail, as well as five-star hotels around the world. All three business sectors are driven by the same values and beliefs: Creating high-quality products and constantly striving for the best is what is at the heart of everything we do. This is why we understand that our people are one of our core assets, and we strive for a working environment that allows team members to flourish and grow. Join us, and you will have opportunity to help us make life beautiful
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