Credit Control Officer

Location:       Nairobi, Kenya
Department:  Finance
Reports To:   Finance Director
About Jacaranda Maternity
Jacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most. Our hospital in Nairobi is changing the way maternal healthcare is provided by developing better ways to provide high-quality, patient-centered maternity care at affordable prices. Currently, we see over 3,000 clients a month. We have won global and local recognition, including from the Centre for Health Market Innovations, the Gates Foundation, Savings Lives at Birth, and Innovations in Healthcare – and our facilities have been independently rated as among the highest quality in Kenya.

Will you join us and help transform maternal and new-born health care in East Africa?

About the Role
We are seeking to recruit a highly motivated, results-driven, and experienced Credit Control Officer to join our Finance team. The successful candidate will play a critical role in safeguarding the hospital’s financial health through effective management of accounts receivable, timely collections, insurance follow-up, and strong debtor relationship management.
The role holder will be responsible for ensuring efficient revenue collection, minimizing bad debts, supporting cash flow stability, and maintaining strong relationships with insurance companies, corporate clients, patients, and other stakeholders.
Key Responsibilities
The successful candidate will be responsible for:

• Managing and overseeing all accounts receivable activities including insurance companies, corporates, and patient accounts;
• Ensuring achievement of monthly collection targets to support operational and investment cash flow requirements;
• Monitoring debtor balances and implementing timely debt collection strategies;
• Preparing and reviewing debtor aging reports and recommending appropriate action on overdue accounts;
• Following up and resolving outstanding insurance claims, delayed payments, denials, and disputed accounts;
• Ensuring complete, accurate, and timely billing and revenue capture;
• Reconciling debtor accounts and issuing statements, reminders, and client correspondence in accordance with hospital policies;
• Addressing and resolving billing disputes professionally and efficiently;
• Negotiating payment arrangements while ensuring compliance with approved credit terms;
• Building and maintaining strong relationships with insurers, corporate clients, and other debtors;
• Monitoring payment trends and recommending proactive interventions to minimize debt accumulation;
• Maintaining updated contracts and records for hospital debtors and insurance providers;
• Preparing regular reports on collections, debtor performance, and key revenue indicators;
• Ensuring compliance with healthcare billing regulations, hospital policies, and internal controls;
• Supporting continuous improvement initiatives within credit control and revenue cycle management processes.

Qualifications and Skills:

• Education:
  • Bachelor’s degree in Finance, Accounting or a related field.
• Experience:
  • Minimum of 3-5 years of experience in credit control, accounts receivable, or a similar role, preferably in a healthcare setting.
• Technical Skills:
  • Proficiency in healthcare billing software and Microsoft Office Suite, particularly Excel.
  • Knowledge of healthcare billing and insurance claim processes.
• Soft Skills:
  • Strong negotiation and debt recovery skills
  • Excellent analytical and reconciliation abilities
  • High integrity and confidentiality
  • High level of accuracy and attention to detail.
  • Strong interpersonal and communication skills