Responsible for managing a moderately complex portfolio of customer accounts to ensure collection targets and past due metrics are consistently met. Key responsibilities include proactively contacting customers regarding overdue invoices, monitoring payment behavior, and resolving disputes or issues that impact timely payment.
This role involves frequent interaction with other teams across various business sites to address customer disputes, contract/PO discrepancies and provide necessary documentation such as proof of delivery. Additionally, the Credit Analyst I provide monthly cash forecasts and supports the business with reporting and analysis to drive informed decisions and maintain healthy portfolio.
JOB DUTIES:
- Past due collections to ensure timely payment and reduce aging balances
- Minimize Bad Debt by proactively identifying high-risk accounts
- Review and analyze account statements to ensure accuracy and identify discrepancies
- Investigate and resolve customer disputes in a timely manner
- Recommend appropriate credit terms and limits based on customer performance and risk assessment
- Track and analyze customer payment trends to detect early signs of financial risk
- Provide monthly cash forecasts.
- Take appropriate action on delinquent accounts, including escalation and coordination with internal teams
- Collaborate with cross-functional departments to support billing accuracy and dispute resolution
- Promote a positive customer experience through clear communication and effective problem-solving.
YOU MUST HAVE:
- Excellent verbal and written English communication skills
- 2+ years with background in Finance, Customer Service, or Business-related fields
- Proficiency in Microsoft Office especially Excel
WE VALUE:
- Strong analytical and problem-solving abilities with attention to detail
- Effective negotiation skills to support collections and customer interactions
- Working knowledge of SAP Accounts Receivable (AR) systems or similar ERP platforms
- Basic understanding of accounting principles and financial statements
- Results-driven mindset with a focus on continuous improvement
- Foundational knowledge of credit risk management
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- Team player with a proactive attitude and willingness to learn
WHAT'S IN IT FOR YOU?
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a global, innovative company shaping the future in its industry.
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About UsResideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.
You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.
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Skills Required
- Excellent verbal and written English communication skills
- 2+ years experience in Finance, Customer Service, or Business-related fields
- Proficiency in Microsoft Office especially Excel
- Strong analytical and problem-solving abilities with attention to detail
- Effective negotiation skills to support collections and customer interactions
- Working knowledge of SAP Accounts Receivable or similar ERP platforms
- Basic understanding of accounting principles and financial statements
- Foundational knowledge of credit risk management
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- Team player with a proactive attitude and willingness to learn
Resideo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Resideo and has not been reviewed or approved by Resideo.
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Retirement Support — Feedback suggests the retirement program features a standout employer match and access to an employee stock purchase plan. These elements add meaningful long-term value to total rewards.
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Leave & Time Off Breadth — Feedback suggests time off is generous in some salaried roles, with flexible or unlimited PTO alongside company holidays and parental leave. Actual usage appears to depend on team norms and manager support.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage are comprehensive, complemented by wellness resources and health savings options in some plans. This establishes a solid baseline of health support across many roles.
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What We Do
Resideo is a global leader in ensuring homeowners are safe, productive and comfortable in their homes. The company became an independent, publicly traded company in late 2018 as a result of Honeywell spinning off its Homes product portfolio and ADI Global Distribution businesses. Resideo’s mission is to provide its customers with integrated, simple solutions for today’s connected home.
Why Work With Us
Resideo puts people in charge of their home comfort, safety, security, and energy efficiency. We are also a top global distributor of security, fire, and low-voltage products. We work as a team of teams, where we all understand and work towards a common goal to solve challenges, serve our customers, and support the communities where we live.
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