Creator Operations Coordinator

About Us

At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.

With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we're transforming the future of the creator economy.

The Role

As a Creator Operations Coordinator, you'll play a key role in making sure our campaigns run smoothly and our creators have the best experience possible. You’ll gain hands-on experience working with data, optimizing processes, and supporting cross-functional teams—all while helping shape the future of creator marketing!

Responsibilities

• Manage campaign operations to support active customers
• Assist with creator operations to ensure seamless collaborations
• Track and document internal processes for continuous improvement
• Collaborate with Customer Success, Product, Finance, and Revenue Operations teams
• Maintain data accuracy and provide real-time updates
• Communicate with creators via platform and support desk
• Provide support to creators by troubleshooting issues and ensuring a seamless experience on the platform
• Gather feedback from creators to improve internal processes and enhance collaboration

To be successful, you'll need to

• Be detail-oriented, proactive, and eager to learn
• Have strong written and verbal communication skills to collaborate across teams and ensure smooth campaign execution
• Be comfortable with data organization and analysis, adaptable to change, and able to problem-solve effectively
• Have a keen eye for detail in managing and maintaining accurate data
• Understand branding and be able to match creators to the right campaigns
• Have some experience with outreach and prospecting
• Be willing to take on foundational tasks and learn
• Demonstrate a team-first mindset, openness to feedback, and a proactive approach

About you

• You’re a proactive problem-solver who thrives in a fast-paced environment
• You love working with data, collaborating across teams, and making an impact
• You bring strong attention to detail, adaptability, and a growth mindset to everything you do

Why #paid

• We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to make a living doing what they love
• We are growing quickly! Plus, #paid is the highest-rated platform on the popular G2 Crowd software review website
• We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, team offsites and working hubs, and socials (yes, even remotely!)
• We invest in our team members, with L&D budgets and RRSP/401K Matching Programs
• We are proud of our culture and care about it deeply—we live by our team values and are always trying to make #paid a better company today than it was yesterday
• We empower learning through meaningful career progression and the autonomy to test new ideas

Equal Employment Opportunity

#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.