Shape the future of user experience with strategic design initiatives that blend business needs and user insights using the latest technologies.
As a Creative Technologist within the Design and Customer Experience (DCE) team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and software development, you will help drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.
Job responsibilities
Drives decisions that influence the product design, application functionality, and technical operations and processes
Develop and execute customer experience strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end initiatives within a specific domain.
Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Required qualifications, capabilities, and skills
Formal training or certification on software engineering concepts and 5+ years applied experience
Hands-on practical experience delivering system design, application development, testing, and operational stability
Advanced in one or more programming language(s)
Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Ability to tackle design and functionality problems independently with little to no oversight
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into solutions
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
Preferred qualifications, capabilities, and skills
Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders
Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.
Broad skillset with an adaptable, product-oriented mindset and a love for learning
Expert using Figma and FigJam
Experience in conversation design and/or chatbots
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Advanced in one or more programming language(s)
- Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (cloud, AI, machine learning, mobile, etc.)
- Ability to tackle design and functionality problems independently with little to no oversight
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines
- Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies and 'north star' representations
- Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders
- Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs
- Broad skillset with an adaptable, product-oriented mindset and a love for learning
- Expert using Figma and FigJam
- Experience in conversation design and/or chatbots
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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