Who We Are:
Accenture Song is the world’s largest tech-powered creative agency. We accelerate growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of culture through the unlimited potential of creativity, technology and intelligence—both human and artificial. Visit us at: Accenture Song
We’re looking for a curious, collaborative, and forward-thinking Customer Experience Strategist to join our team. Someone who’s equal parts data-driven and customer-obsessed — ready to turn insights into action and build relationships that last. You’re proactive, self-motivated, and understand how brands can connect meaningfully with audiences across email, push, SMS, and loyalty programs.
You’ll help architect CRM strategies alongside an interdisciplinary agency team of creatives, analysts, technologists, media planners, and production pros — working together to craft experiences that are personal, purposeful, and measurable.
You Are:
You’re not just a strategist. You’re a connector — of people, platforms, and personalized experiences. You believe CRM is more than email sends and loyalty points. It’s about building meaningful, measurable, and magnetic relationships with customers. And if you get a little giddy over segmentation frameworks, journey maps, and subject line testing? Even better.
The Work:
Dig deep into customer data, behavior, and brand goals to uncover insights that fuel smart strategy.
Create CRM and owned-channel blueprints that inspire creative teams and deliver results.
Architect go-to-market strategies for lifecycle marketing, loyalty programs, and personalized content across email, push, SMS, and more.
Translate brand stories into channel-specific plans that feel timely, relevant, and real.
Lead integrated planning efforts across channels and client teams — and know when to say “test it” vs. “trust it.”
Be a Braze boss (or willing to become one).
Bring cross-agency partners into the fold to keep execution tight and aligned.
Mentor the team, steer decisions, and keep us all obsessed with outcomes, not just outputs.
Here’s What You’ll Need:
- 5+ years experience in CRM, loyalty, or owned-channel strategy — bonus if it’s been in an agency or fast-paced marketing environment
- 3+ years developing integrated marketing plans
- Hands-on experience (1+ year) using Braze or similar CRM platforms (Salesforce Marketing Cloud, Adobe, Iterable, etc.)
- A love for both sides of your brain: creative thinking and analytical chops
- Excellent communication and storytelling skills
- Comfort presenting to clients, aligning stakeholders, and building relationships across agencies and teams
- A high school diploma or GED at minimum (yep, we still have to include that)
Bonus Points If You Have:
- Strategic skills: A knack for translating data into action — and dashboards into stories
- Experience leading customer segmentation, journey mapping, and contact strategy work
- Background in brand strategy or rolling out new brand platforms
- Workshop wizardry: you’ve helped lead ideation sessions, client immersions, or internal brainstorms
- An ability to move fast, stay flexible, and bring others along with you
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
