Creative Services Project Manager

NET-A-PORTER and MR PORTER both champion unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER & MR PORTER both continue to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers. NET-A-PORTER & MR PORTER are part of YOOX NET-A-PORTER GROUP. 

You will be the primary contact for all campaigns being delivered by the Creative Services team to our clients and the wider business.  An integral role which ensures all output is delivered in a timely, efficient manner and on budget.

Some of the other essentials for you to know are:

Location: Our Westfield office in Shepherd's Bush (Hybrid)

Team:  Creative Services,  Brand Partnerships

Besides a competitive salary, we can offer you: 

• Performance bonus schemes dependant on the type of role you are in 

• A pension that both you and the company contribute too.

• A portal with an array of discounts on things like theme park and cinema tickets 

• Our famous staff discount along with exclusive staff sales.

• Private healthcare for you and your family

• Flexible working 

• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Scope projects, plan timelines from campaign conception through to final delivery.

• Cross discipline project management of global projects touching multiple teams within the company including external clients, Art Direction, Design, Ad Operations, Editorial, Copy, Production, Translations, Marketing and Merchandising.

• Communicate clearly to external clients on content, decisions, timings and project status.

• Own the overall content plan along with timings and deliverables.

• To be responsible for ensuring all creative projects are produced on-brand and of the highest quality.

• Capture requirements from multiple departments and be responsible for ensuring clear communication of stakeholder decisions, timings, and status.

• Monitor campaign product deliveries and manage timelines accordingly.

• Manage channel inventory and timings with channel owners with clear and consistent communication.

• Deliver final assets to all channels when campaign is ready to launch.

• Share live campaign content with clients

The type of person we are looking for: 

• Experience of Project Management skills being utilized within a business environment.

• Confident trouble-shooter and mediator.

• Must be detail-oriented, deadline driven, and able to multi-task with solid organizational and time management skills.

• Highly effective oral and written communication skills.

• Ability to prioritize and handle several projects simultaneously.

• Proficiency with Microsoft Word, Excel, Trello

• Experience in dealing with luxury clients and strong understanding of external stake holder management.

• Experience managing and producing multi-platform campaigns is beneficial but not essential.

• A strong team player who can develop trusted relationships between internal departments.