Creative Operations Coordinator - Advertising

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

You will have the opportunity to work in a forward-thinking and growth-oriented environment, at a digital-native creative agency built on collaboration that partners with category leaders and disruptors to invent the future.

We are seeking an Associate-level Creative Operations Coordinator to support our Creative Operations Manager in defining, implementing, and continuously improving the processes that enable our creative teams to do their best work. This is an internally focused, highly collaborative role centered on operational excellence, team enablement, and scalable workflows. You will manage critical behind-the-scenes functions that keep our teams aligned, resourced, and set up for long-term success.

• Manage end-to-end onboarding for new hires, including equipment setup, account provisioning, security training, and required documentation

• Coordinate offboarding processes for departing team members, ensuring timely access removal and documentation completion

• Troubleshoot basic IT and setup issues for new hires to ensure a smooth start

• Create, organize, and maintain onboarding documentation in partnership with hiring managers

• Support weekly resourcing and staffing meetings by taking notes, tracking conflicts, and documenting follow-ups

• Track, maintain, and communicate team vacation schedules, availability, and coverage plans

• Fulfill short-term and last-minute resourcing requests to support business and project needs

• Assist the Recruiting team in tracking open roles, candidates, and hiring status

• Act as a central communication hub for creative teams, ensuring timely and clear information flow

• Collaborate cross-functionally with HR, Recruiting, Production, and other operational partners

• Build strong working relationships with team members and leaders at all levels

• Support internal team engagement, culture, and creative community-building initiatives

• Use Google Suite (Docs, Sheets, Calendar, Email) and Slack to manage workflows, documentation, and communication across teams

• Operate effectively across multiple time zones, including alignment with PST working hours

• 3+ years of experience in Creative Operations, Project, Production, Account Management, Resourcing, and/or Studio Management within an agency or similar fast-paced creative environment

• Strong time management and prioritization skills, with proven ability to manage multiple projects and teams across time zones and locations simultaneously

• Exceptional attention to detail in both written and verbal communication, with the flexibility to adapt quickly in a dynamic, creative setting

• Demonstrated experience building and maintaining effective working relationships with cross-functional leaders at all levels of the organization

• A strong sense of urgency, comfort working in ambiguity, and the ability to stay organized and proactive with limited direction

  We’d also like to know that you can:

• Own onboarding operations for new team members and projects, including managing equipment, location, and account submissions for new hires and departures in coordination with HR and IT

• Facilitate new hire onboarding, including security training and basic IT troubleshooting

• Partner with hiring managers to organize, create, and maintain onboarding documentation

• Support resourcing meetings and team operations by taking meeting notes, tracking resourcing flags, and sharing updates in appropriate communication channels

• Track and communicate upcoming vacations, availability, and coverage plans

• Assist the Creative Operations Manager and Production team with short-term and last-minute resourcing needs

• Help track open roles and active candidates in partnership with the Recruiting team

  Tools Expertise

• Advanced proficiency with Google Suite, including Email, Calendar, Docs, and Spreadsheets

• Expert-level experience using Slack for cross-team communication and coordination

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!