Creative Content & Digital Marketing Manager

Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith. 

Job Title: Creative Content & Digital Marketing Manager

Job Status: Full-time, Exempt

Job Location: Unbound Now HQ, Fort Worth, Texas

Job Summary: The Creative Content & Digital Marketing Manager brings Unbound Now’s mission to life through compelling video, photography, design, social media, and digital storytelling. This role creates high-quality content that captures attention, builds trust, expands awareness, and inspires action in the fight against human trafficking. Working with the Director of Communications, organizational leadership, and regional teams, this position develops and executes results-driven content strategies that strengthen Unbound Now’s brand, grow its digital presence, and support fundraising, awareness, and organizational initiatives. The ideal candidate is a creative thinker, skilled content producer, and visual storyteller with a strong portfolio and demonstrated results. This role also leads the communications team’s practical use of Claude to plan, create, and scale content while preserving an authentic human voice, maintaining editorial accountability, and protecting survivor dignity and privacy.

Compensation: Annual salary

Benefits: Unbound Now is proud to offer a premier benefits package that prioritizes the health and financial security of our team members and their families:

• 100% Employer-Paid Health Insurance: We cover 100% of medical premiums for both the employee and their family.
• Employer-Paid Life Insurance: Fully covered for the employee at no cost.
• Retirement Savings: 403(b)(7) Retirement Plan with a 3% salary match (eligible after 90 days; 1-year vesting).
• Professional Growth: Opportunities for professional growth and meaningful creative contributions.

Schedule/Availability: Generally 8:30 a.m. to 5:30 p.m., Monday through Friday, with a one-hour lunch break. Occasional evenings and weekends are required as needed for events, content production, and organizational initiatives.

Working conditions: Work is performed in an office or other professional environment and at events, organizational initiatives, and community partner locations. Some assignments may involve exposure to outdoor weather, noise, or other conditions associated with on-location photography and video production.

Travel: Occasional in-state and out-of-state travel for content production, events, training, and office visits.

Job Responsibilities:

Social Media Strategy & Audience Growth

• Lead and execute a results-driven social media strategy focused on increasing followers, expanding organic reach, strengthening engagement, and growing Unbound Now’s digital presence.
• Plan, create, and publish engaging, platform-specific content aligned with organizational priorities.

Video, Photography & Visual Storytelling

• Produce professional-quality video content, including short-form social media videos, interviews, campaign features, and organizational stories.
• Capture and edit photography and video at events, organizational initiatives, and community partnerships.
• Develop creative concepts that translate Unbound Now’s mission into compelling digital content that builds awareness and inspires action.
• Collaborate with organizational and regional teams to identify storytelling opportunities while protecting survivor dignity, privacy, and confidentiality.

Graphic Design & Brand Stewardship

• Manage outsourced design firm to ensure polished, on-brand creative assets for campaigns, events, donor communications, and digital platforms.
• Maintain a consistent, recognizable Unbound Now brand across social media, email, website, and other communications, ensuring all creative work reflects our brand voice, visual identity, and standards for quality and accuracy.

Campaigns, Email Marketing & Website Content

• Support email marketing campaigns by using approved AI tools to assist with content creation and performance analysis while coordinating execution.
• Make routine website updates, using AI to help refresh copy while uploading images and resources and ensuring all content is accurate, current, and consistent with brand standards.
• Coordinate messaging across channels, using AI to help draft and adapt content that supports cohesive campaigns, clear calls to action, and an authentic human voice.

Analytics & Collaboration

• Monitor social media and digital content performance, including audience growth, organic reach, engagement, and campaign results.
• Translate performance data into actionable recommendations for future content and campaigns.
• Collaborate with the Director of Communications, Development team, leadership, and regional teams to align content with organizational priorities.
• Manage multiple creative projects and deadlines while independently producing high-quality work.

Desired Outcomes:

• Audience Growth: Measurable increases in followers, organic reach, and meaningful audience engagement.
• Compelling Content: Consistent production of professional-quality video, photography, design, and written content.
• Brand Consistency: A recognizable voice and visual identity across social media, email, website, and campaign materials.
• Effective Campaigns: Content that supports fundraising, strengthens awareness, and inspires audiences to act.
• Survivor-Centered Storytelling: Communications that protect survivor dignity, privacy, and confidentiality while conveying Unbound Now’s mission with care.
• Continuous Improvement: Performance insights routinely inform content decisions and creative strategy.
• Responsible AI Adoption: Reliable, reusable AI-assisted workflows that improve production capacity without compromising accuracy, authenticity, or information security.

*This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. The scope of the position may change as necessitated by organizational demands.

Working Relationships:

Reports to: Director of Communications

Supervises: Communication Interns

Works with: HQ team, Development team, organizational leadership, Regional Directors, and regional teams

Education & Experience

• Four or more years of professional experience in digital content production, creative marketing, or multimedia storytelling, or equivalent demonstrated experience.
• Demonstrated proficiency in filming, editing, and producing high-quality video content for digital platforms.
• Experience developing and executing social media content strategies that grow audiences, increase engagement, and expand organic reach.
• Experience creating email marketing content and maintaining website content, or the ability to quickly learn relevant tools and platforms.
• Hands-on experience using generative AI tools such as Claude in creative or marketing work, or a demonstrated ability to learn them quickly.
• A portfolio demonstrating strong creative judgment, visual storytelling, and polished execution across videography, photography, and social media content, with examples of audience growth and engagement.

Preferred Qualifications

• Experience with a creative agency, established brand, production company, or nonprofit organization.
• Experience producing fundraising, awareness, or mission-driven campaigns.
• Experience translating complex or sensitive topics into accessible, engaging storytelling.
• Familiarity with email marketing platforms, website content management systems, and digital analytics tools.
• Demonstrated success growing social media audiences or improving engagement through organic content strategies.
• Experience establishing team AI workflows, including custom instructions, shared projects, reusable templates or skills, and connections to other tools.
• Experience creating or following brand voice guidelines that keep AI-assisted content consistent and on-brand.

Skills & Competencies

• Strong visual storytelling, social media strategy, and content development skills.
• Excellent writing, editing, and communication skills, with the ability to adapt messaging for different audiences and platforms.
• Ability to interpret social media and digital content analytics and use insights to improve results.
• Strong organizational and project management skills, with the ability to manage competing priorities and deadlines.
• Ability to work independently while collaborating effectively across teams and regions.
• Sound editorial judgment when reviewing AI-assisted content and handling sensitive information.
• Attention to detail and commitment to accuracy, quality, and brand consistency.

Job Requirements:

• Demonstrate a mature Christian faith evidenced by active participation in a local church, a thorough commitment to Unbound Now’s vision, mission, and core values, active participation in staff devotions, and consistent prayer support for the ministry, donors, and volunteers.
• Pass employment eligibility verification (Form I-9), submit three references (supervisor, professional, personal), and successfully clear all required background checks, including the DFPS criminal history check and abuse/neglect registry check.
• Abide strictly by all organizational policies and procedures (including Abuse Prevention and Response, travel reimbursement, and internal controls), ensure timely completion of annual trainings and bi-weekly timesheet/allocation approvals, and manage departmental resources and project/grant spend responsibly within allocated budget guidelines.
• Exhibit high emotional maturity, strong responsibility, adaptability, and a service-focused commitment to excellence while maintaining absolute data security, donor privacy, and confidentiality protocols.
• Bring demonstrated leadership and administrative experience to operationalize strategies, support teams, contain expenses, and manage multidisciplinary projects to completion on schedule in alignment with the strategic plan.
• Possess strong written, verbal, and technology skills paired with knowledge of human trafficking dynamics and Unbound Now programs, maintaining a hope-filled posture while effectively mobilizing and collaborating across regional staff, volunteers, donors, board members, and community partners.

Physical and Driving Requirements

• Ability to sit for extended periods at a computer and perform repetitive hand motions associated with keyboarding and content editing.
• Ability to sustain close visual attention and prolonged mental concentration.
• Ability to perform on-location photography and video production duties.
• Ability to occasionally lift loads of up to 50 pounds.
• Ability to operate a personal vehicle for work-related travel and maintain appropriate insurance coverage.

Equal Employment Opportunity & Faith Statement: Unbound Now is a Christian organization motivated by faith in Jesus and committed to identifying victims, supporting survivors, seeking justice, and leading systemic change. Unbound Now is an equal opportunity employer. As a faith-based nonprofit organization, Unbound Now exercises its legal right under Section 702 of Title VII of the Civil Rights Act of 1964 to hire individuals who align with our Christian faith, mission, and core values.