About the role: As a Senior Creative Account Manager at WITHIN, you'll be at the forefront of driving business growth through innovative marketing strategies. You'll play a crucial role in managing client relationships, ensuring exceptional service delivery, and identifying opportunities for growth. Reporting to an Account Director, you'll collaborate closely with internal teams to develop and execute effective communication strategies tailored to each client's needs.
Responsibilities include but are not limited to;
- Serve as day-to-day contact for mid and senior level clients, managing ongoing digital creative workstreams to ensure delivery of best-in-class content and strategic solutions.
- Serve as main point of contact for internal agency team, partnering with the creative and strategy teams to deliver impactful creative recommendations and content.
- Manage multiple projects of varying scale, with the ability to manage up and down to ensure the team meets deadlines and stays on budget.
- Have a pulse on social culture and identify critical issues, trends, and opportunities for clients and their audiences.
- Demonstrate a comprehensive understanding of clients’ businesses and their missions as well as key stakeholders both internally and externally with partners, consumers, etc.
- Cultivate strong, cross-practice client relationships to develop opportunities to grow business with existing and new potential clients.
- Oversee and help grow mid-level Account Managers
- Oversee and guide the development of all client presentations and pitches
Requirements
- 5-7 years of experience working with a creative team
- Experience developing digital and social communications programming and plans and implementing best practices
- Exhibited ability to manage multiple projects and deadlines in a fast-paced environment.
- Experience owning client relationships
- Experience in scoping agreements for new clients and upsells
- Experience in B2B marketing, ideally within tech sector
- Revenue responsibility and history of developing and growing accounts
- Experience working in digital and social advertising, spirits and retail fashion industry a plus
- Strong attention to detail
- Project Management
- Strong organizational skills
- Excellent communication skills
- Proficiency in Excel, G-Suite, Slack
Preferred Skills
- Figma
- Lucidlink
- Asana
Our interview process includes, but is not limited to, the following:
- Excel and Typing Test
We offer a competitive salary and benefits based on education, experience, and skills level, including:
- Unlimited vacation policy
- Monthly Phone Stipend
- Comprehensive Medical, Dental, and Vision insurance options
- 401(K) plan with matching
- Dog friendly office
- Hybrid work opportunity
- Professional Development Program
- Bonus Perk - Seamless allowance
Total compensation based on education, experience, and skills level ($62,400-$134,750)
- Level 1 - Possesses essential capabilities.
- $62,400-$76,870
- Level 2 - Possesses developing capabilities.
- $$76,870-$91,340
- Level 3 - Possesses notable capabilities.
- $91,340-$105,810
- Level 4 - Possesses strong capabilities.
- $105,810-$120,280
- Level 5 - Possesses advanced capabilities.
- $120,080-$134,750
About WITHIN
WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.
Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.
Check out some of our work!
We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.
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Locations
- New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
- Bogotá: WeWork Av. Carrera 19 #100-45 Usaquén, Piso (Floor) 10, Bogotá, Distrito Capital de Bogotá 110111, Colombia
- Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México
Skills Required
- 5-7 years of experience working with a creative team
- Experience developing digital and social communications programming and plans
- Experience implementing digital and social communications best practices
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Experience owning client relationships
- Experience scoping agreements for new clients and upsells
- Experience in B2B marketing, ideally within the technology sector
- Revenue responsibility and a history of developing and growing accounts
- Strong attention to detail
- Project management skills
- Strong organizational skills
- Excellent communication skills
- Proficiency in Excel, G-Suite, and Slack
- Experience working in digital and social advertising, spirits, or retail fashion
- Proficiency in Figma
- Proficiency in Lucidlink
- Proficiency in Asana
What We Do
WITHIN is a digital-first, integrated media and creative agency that combines performance marketing, brand strategy, media, commerce, and in-house creative capabilities. Its Performance Branding framework aligns marketing objectives across the customer journey to help innovative brands drive measurable, profitable growth. The company works as a trusted business partner for global clients across North America, Europe, and Australia.
