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Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Registration of traffic worldwide
- Administration of Infobip senders database
- Processing customer sender registration requests and registering them directly with the MNOs/suppliers
- Providing traffic security (both externally and internally) and control through content restrictions and template registration
- Specializing in region specific or product-based registration processes
- Ordering numbers (VLN/SC) and enabling setup for 2way communication between our customers and end users
- Other 2-way activities (MO resources, keywords setup...)
- OTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, Google Business Messages
Troubleshooting
- Troubleshooting in cases where existing sender setups are not working
- Troubleshooting sender and 2-way related issues
- Answering any inquiry regarding senders and helping stakeholders through the process of registration
Ensure high-level of customer satisfaction
- Serve as trusted technical resource by acting on technical service request with desired quality and customer satisfaction standard
Contribute to internal improvement initiatives
- Update internal databases with information about technical services (sender registration, country/network regulations, setup of new connections, etc.)
- Document technical procedures and best practices and share with technical community
- Maintain work quality through consistent personal diligence in change management, actively following novelties and changes in procedures and work-processes (ensuring that no errors due to not following new procedures occur)
Focus on Continuous Development
- Participate in Continuing Education sessions
- Be fully versed in technical processes and tool functionalities
- Collaborate and share knowledge with technical community on company level
Skills and qualifications:
- You have at least 2 years of experience in Customer Support or in the Customer Service Field
- Intermediate to advanced knowledge in MS Excel/spreadsheets
- Knowledge in A2P communications, SMS Messaging is preferred but not required
- Ability to operate effectively in a fast-paced environment with competing and shifting priorities
- Solid organizational skills including attention to detail and patience
- You are not afraid to dig deeper and use your analytic approach to solve technical problems
- You communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local language
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-MG2Skills Required
- At least 2 years of experience in customer support or customer service
- Intermediate to advanced knowledge of Microsoft Excel and spreadsheets
- Knowledge of A2P communications and SMS messaging
- Ability to work effectively in a fast-paced environment with competing and shifting priorities
- Strong organizational skills, attention to detail, and patience
- Analytical approach to investigating and solving technical problems
- Effective communication with clients, partners, colleagues, and engineering teams in English and the local language
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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