The Role
The Courier Operations Coordinator is responsible for managing courier operations, optimizing processes, recruiting drivers, and ensuring high service quality through performance analysis and collaboration with partners.
Summary Generated by Built In
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
We’re seeking a hands-on Courier Operations Coordinator to own the end-to-end lifecycle of our courier fleet and partner network. You will design and optimise processes, recruit and coach drivers, manage external delivery partners, and partner cross-functionally to hit key performance targets—ensuring we consistently exceed customer expectations for speed, accuracy, and service.
Key Responsibilities
Network Management: Recruit, onboard, and retain a high-performing courier team across Johannesburg and surrounds.
Develop and maintain courier schedules, balancing supply and demand peaks.
Fleet Partner Management: Identify, contract, and manage third-party delivery partners and gig-economy fleets. Define and monitor SLAs, performance metrics, and compliance requirements. Foster strong relationships through regular business reviews and incentive alignments.
Performance & Quality: Track and analyze delivery KPIs (on-time rate, order accuracy, customer NPS). Implement continuous improvement initiatives to drive efficiency and reduce cost per delivery.
Operations Excellence: Collaborate with Tech and Product teams to refine our product. Establish standard operating procedures (SOPs) for pick-up, hand-offs, incident management, and partner escalations.
Cross-Functional Collaboration: Work closely with Customer Support to resolve escalations.
Safety & Compliance: Enforce road-safety guidelines, insurance requirements, and local regulatory standards for both in-house and partner fleets. Lead regular fleet and equipment audits.
Qualifications
3+ years of operations or logistics management experience, preferably in last-mile delivery, courier services, or fleet partner management.
Proven ability to scale a distributed, dynamic workforce and external partner network.
Strong analytical skills with a data-driven mindset (familiarity with SQL, Excel).
Exceptional leadership and communication skills—capable of coaching teams, managing vendor relationships, and presenting to senior stakeholders.
Comfortable working in a fast-paced startup environment, juggling multiple priorities.
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Top Skills
Excel
SQL
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The Company
What We Do
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values
