Country Manager Biscor

Country Manager (Maternity Cover)

Location: Heywood, Greater Manchester
Reporting to: UK & Ireland Cluster Vice President

About Biscor Ltd

Biscor Ltd is a specialist manufacturer and supplier of high-performance PTFE-coated products, serving a wide range of industrial markets. As part of the Ammega Group, Biscor operates within a global manufacturing and supply chain network, working closely with colleagues in Canada and across the wider Group.

Core Product Range

• PTFE Conveyor Belting
• PTFE Coated Fabrics
• PTFE Adhesive Tapes
• Filtration Media
• Thermal Spray Masking Tapes

Role Overview

The Country Manager has full responsibility for the leadership, performance, and day-to-day management of Biscor Ltd. This role oversees all business functions, including sales, customer service, operations, procurement, logistics, health & safety, quality, and people management.

Key Responsibilities

1. Business Leadership & Strategy

• Lead and manage all aspects of the Biscor business.
• Develop and implement business strategies aligned with Group objectives.
• Monitor company performance against budgets, forecasts, KPIs, and strategic targets.
• Drive a culture of continuous improvement across all departments.
• Act as the primary point of contact between Biscor and Ammega senior leadership.
• Represent the business at regional and global management meetings.
• Provide regular business performance updates and recommendations.
• Lead, support, and oversee all aspects of the Microsoft Dynamics 365 (D365) ERP implementation, ensuring successful deployment, user adoption, process integration, and ongoing system optimisation across the business.

2. Sales & Commercial Management

Customer & Commercial Leadership

• Lead and support the sales and customer service teams.
• Maintain strong relationships with key customers and strategic partners.
• Support business development and market growth initiatives.
• Provide technical and commercial guidance on product applications and solutions.
• Assist in resolving customer complaints and quality-related concerns.

Pricing & Profitability

• Review and approve quotations, pricing proposals, and commercial agreements.
• Monitor sales margins and profitability across all product groups.
• Track order intake, order book value, revenue performance, and commercial KPIs.

Forecasting & Reporting

• Deliver daily sales performance analysis.
• Prepare annual sales budgets and forecasts.
• Produce monthly sales reports by customer and sales representative.
• Support strategic sales planning and growth initiatives.

3. Operations & Production Management

• Oversee daily manufacturing operations to ensure efficiency, quality, and on-time delivery.
• Collaborate with production teams to maximise productivity and resource utilisation.
• Support production planning and capacity management.
• Provide technical guidance relating to materials, manufacturing processes, and product applications.
• Drive operational excellence and continuous improvement initiatives.
• Ensure operational performance meets customer expectations and business objectives.

4. Supply Chain, Procurement & Logistics

• Manage procurement activities and supplier relationships.
• Ensure cost-effective purchasing and optimal stock availability.
• Coordinate supply chain activities with the Manufacturing Unit in Canada.
• Monitor inventory levels while maintaining customer service targets.
• Oversee inbound and outbound logistics performance.
• Support supplier negotiations and contract management activities.

5. Financial Management

• Manage business expenditure and departmental budgets.
• Monitor financial performance against budget and forecast.
• Identify opportunities to reduce costs and improve operational efficiency.
• Support forecasting, budgeting, and business planning processes.
• Review and authorise company payments processed.
• Monitor employee expenses and expenditure compliance.

6. People Management & Human Resources

Leadership & Development

• Provide leadership, coaching, and support to employees across the business.
• Conduct regular one-to-one meetings and performance reviews.
• Support employee development, succession planning, and talent management.
• Foster a positive, engaged, and high-performing culture.

Employee Administration

• Manage holiday approvals and attendance matters.
• Coordinate local HR activities and employee relations issues.
• Prepare and submit monthly payroll information to Group HR.
• Ensure compliance with company policies and employment legislation.

7. Health, Safety & Environmental (HSE) Management

As the site leader for Health, Safety, and Environmental performance, the Country Manager will:

• Ensure compliance with all relevant HSE legislation and Group standards.
• Lead the site's Health & Safety programme and improvement initiatives.
• Maintain and review: 
  • Risk Assessments
  • Standard Operating Procedures (SOPs)
  • Safety Policies
  • Safe Systems of Work
• Coordinate HSE training programmes.
• Manage First Aider and Fire Marshal programmes.
• Oversee forklift truck training and certification requirements.
• Coordinate fire safety inspections and fire risk assessments.
• Complete weekly safety observation reporting.
• Promote and lead 5S workplace organisation initiatives.
• Investigate incidents and implement corrective and preventive actions.

8. Quality & Customer Support

• Support and oversee quality management processes.
• Act as the management representative for the ISO 9001:2015 Quality Management System, ensuring the certification is maintained and all business processes remain compliant with applicable standards and audit requirements.
• Work closely with customers and suppliers to address technical and quality issues.
• Ensure corrective and preventive actions (CAPA) are effectively implemented.
• Promote a culture of quality, accountability, and continuous improvement.
• Conduct customer complaint investigations and resolution activities.

9. Facilities, Maintenance & Contractor Management

• Oversee site maintenance activities and equipment reliability.
• Manage relationships with external contractors and service providers.
• Maintain supplier agreements relating to Electricity, Gas, Waste Management, Facility Services, etc.
• Ensure all statutory inspections, certifications, and maintenance activities are completed on time.
• Support ongoing site improvement.

Reporting Responsibilities

The Country Manager is responsible for preparing and presenting:

• Daily sales analysis
• Weekly revenue and forecast reports
• Monthly sales performance reports
• Annual sales budgets and forecasts