Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.
The Opportunity
As a Correspondence/Mail specialist, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be supporting one of the largest teams within the company by allowing them to be highly efficient in their roles. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. You’ll be performing daily mailroom operations, which includes but not limited to preparing and scanning a high volume of documents within the established guidelines and procedures.
Salary Range: $44,000
Although Root is a “work where it works best” company, this position will require regular work onsite at our headquarters in Columbus, OH.
How You Will Make an Impact
- Opens, sorts and delivers incoming correspondence to appropriate internal departments
- Assembles and prepares generated outbound mail
- Maintains and records inbound and outbound mail via certified mail, including mail sent FedEx or UPS
- Preparing and scanning paper documents according to directions and specifications
- Utilize scanner to scan a variety of documents that vary in paper sizes
- Daily maintenance/cleaning of the scanner to ensure image quality and functionality
- Assist team members with document preparation and indexing
- Complete all other tasks as assigned by supervisor/manager
What You Will Need to Succeed
- Ability to work full time in the office required
- 1+ years of experience in an office environment
- High school diploma/GED required
- Must be able to lift 10-30lbs
- Attention to detail and accuracy
- Have proficiency and skill using a computer and scanner systems
- Ability to troubleshoot computer issues/problems
- Proficient in Microsoft Office Suite and/or Google (Gmail, Docs, Sheets, Outlook)
- Strong written and verbal communication skills
- Communicates and collaborates effectively in a matrixed environment
- Ability to handle ambiguity and quickly adapt when changes occur
- Able and willing to follow company policies and procedures
- Ability to approach problems with an open mind
- Flexibility and comfortable handling multiple different tasks at once
As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.
Please see our Privacy Notice available HERE for more information on how we process your personal data.
Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact [email protected]
Top Skills
What We Do
At Root, we’re doing things differently. We’re reimagining the services people need so that they serve them better. And we’re doing it by using data, technology, and rapid innovation to create products and experiences that are fair, easy, personal, and affordable. We’ve partnered with Carvana in a partnership that brings an industry-leading, seamless insurance process to the online car buying experience. The launch of Carvana Insurance Built with Root delivers an elevated customer experience made possible through a deep integration that pre-fills key customer information so that a customer can skip data entry and jump directly to evaluating quotes and customizing coverage. This fully embedded product experience—from quote to payment—happens entirely within the Carvana checkout process. Teams from both Carvana and Root have worked for months to build this bold technology platform. An early iteration involved 24 screens in the customer experience flow—that experience is now just three straightforward steps.
Why Work With Us
Our success is because of the hard work, ingenuity, and exceptional performance of our team. People come to Root because they know they can make an impact in their role, the company, and the industry. We’re passionate and curious self-starters, building a top-notch customer experience. Sound like something you’d like to be a part of?
Gallery
