The Role
Manage Kroger Health strategic programs including Food as Medicine and Pharmacy Clinical Services. Drive program strategy, client satisfaction, utilization, revenue, profitability, compliance, and growth. Lead cross-functional execution, contract negotiations, budgeting, forecasting, KPI monitoring, reporting, process improvements, and client relationships. Partner with internal leaders, finance, legal, sales, consultants, and external stakeholders while providing market insights and supporting strategic initiatives.
Summary Generated by Built In
Responsible for management and success of Food as Medicine, Pharmacy Clinical Services Programs, and other Kroger Health Strategic Programs. Ensure client satisfaction while increasing utilization and profitability of contracted programs. Collaborate with internal and external partners on recommendations to improve program performance and future growth. Position Kroger Health as the partner of choice for programs in community healthcare. Demonstrate the company's leadership behaviors and core values of respect, honesty, integrity, diversity, inclusion and safety.Responsibilities- Develop strategy and execution plan partnering with Kroger Health Leaders, KTD, and Sales teams
- Drive revenue and growth from programs in early stages of development
- Maintain program performance, including operations, implementation, and reporting
- Serve as the key decision maker on program client needs and program performance
- Set key performance indicators (KPIs) and monitor performance goals and review program compliance and profitability
- Track/communicate with leaders regarding performance, including pricing, profitability and growth working with Finance, 84.51, Legal, KTD, and external partners
- Oversee client relationships, including meeting regularly, addressing opportunities, accounting, quarterly business results (QBRs), and escalating when needed
- Negotiate program contracts to increase profitability
- Create annual financial and utilization budget and period forecast for strategic programs
- Develop and assist in execution of process improvement initiatives for strategic programs
- Ensure contracting NDA is in place when sharing information and execution of contracts or statement of work (SOW)
- Work cross-functionally with divisions and other Kroger departments to drive execution
- Participate in special projects as assigned including, but not limited to, working with consultants on specifically defined engagements
- Travel to attend conferences, support clients, and engage with client leadership
- Provide Kroger Health leaders information on market insight, partnership opportunities, and new program ideas
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QualificationsMinimum
- Bachelor's Degree
- Any project management experience
- Any experience in a leadership/management/supervisory role
- 2+ years of contract negotiation experience
- Any experience successfully identifying, adopting and leading change initiatives
- 5+ years of experience in analytics
- 5+ years of experience in a program or account management for healthcare entity or grocer
- Able to manage multiple projects and responsibilities
- Strong familiarity with nutrition and/or healthcare industry
- Proficient in Microsoft Office
- Demonstrated leadership, coaching and influencing skills
- Ability to maintain a high degree of confidentiality
Desired
- Master's Degree
- Any experience with profit and loss responsibility
- Any managed care, nutrition, health system, and/or specialty pharmacy experience
- Exceptional leadership skills: motivate, develop, inspire, empower
- Ability to gain organizational alignment and work collaboratively with stakeholders/peers
- Ability to develop and deliver effective solutions to diverse/complex problems
- Exhibit a professional presence and confident demeanor to achieve and sustain positive working relationships
- Excellent oral/written communication skills with levels of the organization
- Ability to translate business requirements into solutions
- Drive revenue and growth from programs in early stages of development
- Maintain program performance, including operations, implementation, and reporting
- Serve as the key decision maker on program client needs and program performance
- Set key performance indicators (KPIs) and monitor performance goals and review program compliance and profitability
- Track/communicate with leaders regarding performance, including pricing, profitability and growth working with Finance, 84.51, Legal, KTD, and external partners
- Oversee client relationships, including meeting regularly, addressing opportunities, accounting, quarterly business results (QBRs), and escalating when needed
- Negotiate program contracts to increase profitability
- Create annual financial and utilization budget and period forecast for strategic programs
- Develop and assist in execution of process improvement initiatives for strategic programs
- Ensure contracting NDA is in place when sharing information and execution of contracts or statement of work (SOW)
- Work cross-functionally with divisions and other Kroger departments to drive execution
- Participate in special projects as assigned including, but not limited to, working with consultants on specifically defined engagements
- Travel to attend conferences, support clients, and engage with client leadership
- Provide Kroger Health leaders information on market insight, partnership opportunities, and new program ideas
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QualificationsMinimum
- Bachelor's Degree
- Any project management experience
- Any experience in a leadership/management/supervisory role
- 2+ years of contract negotiation experience
- Any experience successfully identifying, adopting and leading change initiatives
- 5+ years of experience in analytics
- 5+ years of experience in a program or account management for healthcare entity or grocer
- Able to manage multiple projects and responsibilities
- Strong familiarity with nutrition and/or healthcare industry
- Proficient in Microsoft Office
- Demonstrated leadership, coaching and influencing skills
- Ability to maintain a high degree of confidentiality
Desired
- Master's Degree
- Any experience with profit and loss responsibility
- Any managed care, nutrition, health system, and/or specialty pharmacy experience
- Exceptional leadership skills: motivate, develop, inspire, empower
- Ability to gain organizational alignment and work collaboratively with stakeholders/peers
- Ability to develop and deliver effective solutions to diverse/complex problems
- Exhibit a professional presence and confident demeanor to achieve and sustain positive working relationships
- Excellent oral/written communication skills with levels of the organization
- Ability to translate business requirements into solutions
Skills Required
- Bachelor's degree
- Project management experience
- Leadership, management, or supervisory experience
- At least 2 years of contract negotiation experience
- Experience identifying, adopting, and leading change initiatives
- At least 5 years of analytics experience
- At least 5 years of program or account management experience for a healthcare entity or grocer
- Ability to manage multiple projects and responsibilities
- Strong familiarity with the nutrition and/or healthcare industry
- Proficiency in Microsoft Office
- Leadership, coaching, and influencing skills
- Ability to maintain confidentiality
- Master's degree
- Profit and loss responsibility experience
- Managed care, nutrition, health system, and/or specialty pharmacy experience
- Exceptional leadership skills, including motivating, developing, inspiring, and empowering others
- Ability to gain organizational alignment and collaborate with stakeholders and peers
- Ability to develop and deliver solutions to diverse and complex problems
- Professional presence and confident demeanor
- Excellent oral and written communication skills
- Ability to translate business requirements into solutions
Kroger Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroger and has not been reviewed or approved by Kroger.
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Healthcare Strength — Healthcare coverage in many union divisions has been protected or improved in recent contracts, with some regions avoiding proposed cuts and others expanding spousal coverage and strengthening short‑term disability. Mental‑health resources and 24/7 access are also emphasized, supported by third‑party recognition in recent years.
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Retirement Support — Retirement options include a company 401(k) with a match and, in many union roles, access to pension or variable annuity plans that have been stabilized through recent agreements. Match levels and pension participation vary by division and role, so specifics require local confirmation.
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Wellbeing & Lifestyle Benefits — Education assistance through “Feed Your Future” offers substantial tuition support for both part‑ and full‑time associates, alongside free financial coaching. Perks such as associate discounts and periodic Boost membership offers add incremental value to total rewards.
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The Company
What We Do
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™. Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
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