Job summary :
As a Business Operation Specialist within the managed account process, you will support a variety of initiatives by analyzing existing processes, identifying gaps and areas for improvement, and developing appropriate controls. You will support business partner deliverables by documenting business requirements, providing testing support, documenting quality standards, and demonstrating adherence to established procedures. You will be expected to demonstrate an in-depth working knowledge of the managed account process while delivering high performance and results.
Job responsibilities :
- Document business requirements, processes, systems, and user needs
- Review and analyze existing business processes to identify gaps and improvement opportunities
- Evaluate process breaks and systemic issues and recommend reengineering solutions
- Partner with business stakeholders to ensure consistent implementation of system, policy, and procedural enhancements
- Establish, create, and analyze reports relevant to operations functions
- Support testing activities and document quality standards and procedures
- Ensure adherence to change control policy and procedure creation and maintenance
- Demonstrate adherence to established procedures and quality expectations
- Manage vendor relationships and related interactions
Lead groups and process improvement initiatives
Required qualifications, capabilities, and skills :
- Demonstrate strong analytical skills with close attention to detail
- Communicate effectively both orally and in writing with internal and external customers
- Collaborate effectively as a customer service-, team-, and goal-oriented contributor
- Operate with a high sense of urgency and professionalism
- Interact effectively with all levels of the business
- Present a professional image and demeanor to internal and external customers and team members
- Use strong organizational skills and manage work within strict timelines
Apply advanced proficiency in Microsoft Office, including Excel and Access
Preferred qualifications, capabilities, and skills :
- Bring 2+ years of experience (service, project management, or support preferred)
- Leverage SAP ERP experience
- Apply IUS GAAP and taxation experience (confirm “IUS GAAP” wording prior to posting)
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Strong analytical skills and close attention to detail
- Effective oral and written communication skills
- Ability to collaborate as a customer service-, team-, and goal-oriented contributor
- High sense of urgency and professionalism
- Ability to interact effectively with all levels of the business
- Professional image and demeanor
- Strong organizational skills and ability to manage strict timelines
- Advanced proficiency in Microsoft Office, including Excel and Access
- 2+ years of experience, preferably in service, project management, or support
- SAP ERP experience
- IUS GAAP and taxation experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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