The Role
Welcomes and assists guests, supports seating and reservations, answers questions and phones, maintains front-of-house cleanliness, handles concerns, restocks supplies, and collaborates with restaurant staff to provide prompt, courteous service.
Summary Generated by Built In
- Greet guests and provide a welcoming experience
- Assist customers with seating and answer questions about services or menu items
- Maintain cleanliness and organization of front-of-house areas
- Handle customer concerns or complaints professionally and promptly
- Support servers, hosts, and management as needed
- Answer phones and assist with reservations or inquiries
- Ensure guests receive prompt and courteous service
- Restock supplies and maintain dining or lobby areas
- Follow company policies, procedures, and safety standards
- Work collaboratively with kitchen and service staff
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Friendly, positive, and professional attitude
- Ability to multitask in a fast-paced environment
- Reliable attendance and punctuality
- Ability to work flexible hours, including evenings, weekends, and holidays
- Team-oriented mindset with strong work ethic
- Ability to stand and walk for extended periods
- Ability to lift up to 25 pounds if needed
- Comfortable working in a busy environment
Skills Required
- Previous customer service or hospitality experience
- Strong communication and interpersonal skills
- Friendly, positive, and professional attitude
- Ability to multitask in a fast-paced environment
- Reliable attendance and punctuality
- Ability to work flexible hours, including evenings, weekends, and holidays
- Team-oriented mindset with strong work ethic
- Ability to stand and walk for extended periods
- Ability to lift up to 25 pounds if needed
- Comfortable working in a busy environment
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The Company
What We Do
Runk & Pratt is a family-owned and operated healthcare enterprise based in Virginia that has provided senior living services, including assisted living, independent living, and memory care, for over 30 years. The company integrates technology and holistic care to foster community, wellness, and quality of life for seniors. Beyond senior care, the organization has expanded into hospitality, event management, and recreational services, maintaining a strong commitment to compassionate, values-driven service.
