Core Ops Manager, Analytics & Insights (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Core Ops Manager, Analytics & Insights leads the development, consolidation, and modernization of performance metrics and reporting across the Core Operations organization. This role is accountable for transforming financial and operational data into clear, actionable insights that support decision making, performance management, and operational excellence. The role also drives reporting modernization by moving away from manual, Excel based processes toward scalable, automated solutions.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Leads and manages a sizeable team of Analyst professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope
• Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
• Deep knowledge and understanding of businesses/technology, and organizational practices/disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business
• Focuses on short to medium-term issues (e.g. 6-12 months)
• Leads the Core Operations analytics and reporting function, with ownership of core performance metrics across the department.
• Responsible for consolidating complex financial and operational data from multiple systems into clear, actionable insights.
• Supports enterprise‑wide Core Operations objectives related to performance management, process effectiveness, and automation.
• Oversees analytics‑related initiatives and reporting enhancement projects across Core Operations
• Operates in a highly matrixed environment, partnering with Business, Technology, Risk, and Operations teams

Education & Experience:

• Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science) Graduate's degree preferred with either progressive project work experience, or;
• 5+ year of relevant experience; higher degree education and research tenure can be counted
• Experience supporting operations, analytics, performance management, or reporting functions.
• Experience working in regulated environments with an understanding of operational risk considerations.
• Demonstrated experience modernizing reporting processes within large, matrixed organizations.
• Proven leadership and team‑management capabilities.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Ability to simplify complex financial and operational information for non‑technical audiences.
• Strong communication, stakeholder management, and problem‑solving skills.
• Strong experience with: Power BI, Power Apps / Power Platform, SQL, and Python
• Familiarity with data automation, reporting pipelines, and analytics modernization.
• Working knowledge of AI‑enabled analytics or emerging analytical tools is preferred.

Customer Accountabilities:

• Manages team of Business Insights & Analytics professionals/specialists
• Ensures team collaboration with partners on business problems/issues and provides fact-based analytical advice that aligns to strategy and drives shareholder value
• Manages escalated client issues or priorities and reaches out to appropriate areas to resolve or minimize business problems/issues
• Applies judgement, discretion and collaborates with internal partners to navigate and resolve ambiguous issues
• Reviews and/or contributes on the presentation of insights back to executive leaders/business partners to drive strategic improvement; also responsible for contributing to overall direction of team regarding emerging tools/techniques/methods in presenting or visualizing key information
• Collaborates with business partners to shape and prioritize ad hoc analysis​Delivers accurate, timely, and consistent reporting to support operational and strategic decision‑making.
• Translates complex data into concise, executive‑ready insights that enable leaders to identify trends, risks, and opportunities.
• Aligns reporting and analytics outputs to business priorities and strategic objectives.
• Communicates findings and recommendations clearly to support senior‑level decisions.
• Ensures reporting solutions are reliable, easy to consume, and responsive to stakeholder needs.

Shareholder Accountabilities:

• Leverages data systems and various sources to ensure team is equipped to formulate well defined solutions to solve business problems
• Ensures team leverages knowledge of data capabilities across the organization to build and deliver on business analytics and insights
• Oversees the development and ongoing analysis for a business line or functional area employing both internal and external data from various sources
• Supports execution with excellence on key initiatives/programs
• Designs effective test and learns for various programs or scenarios
• Develops business specific plans; ensures work and resources are aligned to support objectives
• Identifies opportunities for business growth within a specific business or function by identifying potential use cases and value drivers
• Proactively supports the identification of issues, trends and opportunities, and brings forward recommendations based on judgment and facts
• Leads team to prepare framework to succinctly take complex data and translate it into clear and concise recommendations
• Ensures deep understanding and contributes to the achievement of the business strategy, goals, and objectives
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
• Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Improves operational performance and decision‑making through effective use of financial and operational analytics.
• Drives reporting modernization to reduce manual effort, improve efficiency, and enable scalable insights.
• Supports risk management and control objectives by monitoring data quality, controls, and reporting readiness.
• Enables leadership to make informed decisions that support cost efficiency, productivity, and operational excellence.
• Promotes disciplined execution through reliable performance measurement and reporting standards.

Employee/Team Accountabilities:

• Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand
• Connects the alignment of colleague's contributions with the TD Shared Commitments 
• Builds and retains an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Recruits, identifies strong talent and develops a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enables colleague growth by encouraging colleague development to achieve career and business objectives; ensures timely motivating appreciation and recognition to all colleagues
• Enables a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Models sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues, and leads collaboration with other functions and teams
• Leads team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovation
• Enables a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Provides coaching, guidance, and prioritization to ensure high‑quality outputs and strong individual and team performance.
• Fosters a culture of accountability, continuous improvement, and clear communication.
• Influences without authority by building strong working relationships across Core Ops, Technology, Risk, and Business teams.
• Supports team development through clear expectations, feedback, and delivery standards

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.