As a Customer Relationship Manager, you’ll serve as the primary point of contact for managing user accounts, access permissions, and SharePoint group memberships within the federal contracting environment. This role is responsible for fostering a customer-focused culture while ensuring that access management requests are handled accurately, efficiently, and in accordance with established security policies and procedures with the goal to make an impact across the federal government. The Account and Access Management specialist (Customer Relationship Manager) serves as the primary point of contact for managing user accounts, access permissions, and SharePoint group memberships within the federal contracting environment. This role is responsible for fostering a customer-focused culture while ensuring that access management requests are handled accurately, efficiently, and in accordance with established security policies and procedures.
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- Fosters and advocates for a customer-focused culture within the assigned office, concentrating on activities that most strongly contribute toward improving customer value
- Develops and documents knowledge and understanding of customers' access needs, wishes, and requirements
- Liaises between the contract team and its customers regarding account provisioning and access management requests
- Assesses customer needs through personalized service to ensure appropriate access levels are granted
- Creates, maintains, transfers, and removes user accounts in accordance with organizational policies
- Creates and manages security groups, provisions security groups to grant access to network resources, manages memberships of security groups, and removes security groups as needed
- Manages SharePoint group memberships, including granting or revoking rights to access resources using file permissions, program permissions, and data rights
- Monitors and tracks access control requests, ensuring timely and accurate fulfillment
- Pursues and escalates repeat or unresolved access-related incidents impacting customer satisfaction with contract products or services
- Periodically follows up with customers to ensure complete satisfaction and maximum utilization of contract products and services
- Reviews and proposes changes to aspects of how the contract team manages access and account provisioning processes, which may require studying and analyzing team processes and dynamics
- Facilitates improvements such as increasing service quality and improving office staff understanding and training related to access management procedures
- Monitors customer satisfaction and recommends approaches the team can implement to better serve its customers
- Analyzes outcomes and feedback in detail, draws insights, and presents results clearly to facilitate sound decision-making on next steps
- Maintains records in a timely and accurate manner
- Assists in issuing passwords, mobile devices, and accessories as needed
Hours
Available during closures or weekends when specifically required
Participate in out‑of‑hours on‑call duties per rotation schedule.
Basic Qualifications:
- Minimum 3+ years of specialized experience with a BA/BS
- Alternatively, 1 to 2 years of specialized experience with a Master's degree
SALARY RANGE: $64,400 – $73,600
The hourly rate for this position is determined based on qualifications, skills, and relevant experience. The final hourly rate offered will be determined based on several factors including:
- The candidate's professional background and relevant work experience
- The specific responsibilities of the role and organizational needs
- Internal equity and alignment with current team compensation
- This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses
To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits: All full-time employees are eligible to participate in our benefits programs:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Skills Required
- Minimum 5+ years of specialized experience with a BA/BS (or 3-5 years with a Master's)
- Access management experience with a focus on role-based security and using Active Directory (AD) groups
- Experience managing SharePoint group memberships and file/permission management
- Proficiency in the use of Microsoft administration tools (and third-party tools)
- Excellent listening, verbal communication, presentation, and telephone skills
- Exceptional relationship-building, collaboration, negotiation, and customer service skills
- Strong analytical, problem-solving, planning, organizational, and decision-making skills
- Ability to multi-task, schedule time appropriately, and maintain timely, accurate records
- Availability during government closures, weekends for special projects, and participation in out-of-hours on-call rotation
- Ability to issue passwords, mobile devices, and accessories as needed and follow security policies
- Serious attention to detail and calmness under pressure
What We Do
MetroStar is a digital services and management consulting company specializing in emerging technologies within the public sector. MetroStar is a mission accelerator - we embrace disruptions in tech to propel progress. Through our user-centric capabilities, we create new paths to government innovation and shape thoughtful outcomes for the people.
