The Coupa System Administrator is responsible for the day-to-day operations, support, and stability of the Coupa platform. This role ensures smooth system performance by managing incidents, troubleshooting issues, supporting end users, and maintaining system configurations.
Key Deliverables:
- Timely resolution of incidents and service requests based on SLA targets.
- Enables high system availability and performance.
- Effective communication to end users during incidents and changes.
- Minimal disruption during Coupa releases and updates.
- Continuous improvement of support processes.
- Incident Management & Support: Monitor, log, prioritize, and resolve incidents.
- Troubleshooting: Diagnose and fix procurement, invoicing, and supplier issues.
- End User Support: Communicate and assist users effectively.
- System Administration: Manage roles, access, and configurations.
- Change & Release Support: Assist in deployments and UAT.
- Continuous Improvement: Enhance processes and documentation.
- Strong communication and customer-service mindset.
- Experience with Coupa administration.
- Understanding of Source-to-Pay processes.
- Experience with incident management and troubleshooting.
- Familiarity with ticketing tools.
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Skills Required
- Experience with Coupa administration
- Understanding of Source-to-Pay processes
- Experience with incident management and troubleshooting
- Strong communication and customer-service mindset
- Familiarity with ticketing tools
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success. With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
