Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.
Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.
Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.
The Coordinator, Ticket Operations position is responsible for ensuring the accuracy of the day-to-day ticket operations for the Washington Mystics, Capitals City Go-Go and other MSE teams. This role will focus on driving sales efforts through assisting in maintaining a shared Ticket Operations inbox, building events and price codes, processing orders, distributing tickets, and providing customer support. This position will also work to keep Monumental at the forefront of new ticketing technologies.
Are you a ticket operations professional with excellent collaboration skills and a passion for sports? Apply today! We would love to hear from you!
Responsibilities:- Process Full Season, Partial Plan, and Group Sales ticket orders ensuring accurate pricing and package configuration.
- Assist in the creation of plans, events, and price codes in Archtics.
- Assist in the training of new employees in Archtics.
- Assist in the distribution of Community Tickets.
- Process payments for ticket orders.
- Process payment plans for all Full Season and Partial Plans.
- Supports Membership Services department with season ticket holder account requests.
- Coordinate distribution of tickets via mail, text, will-call, and expedited shipping methods.
- Assists with management of ticket inventory.
- Run a Box Office window on game nights to handle plan holder ticket needs, understand customer service issues, and resolve ticket problems.
- Provide remote support during Capital City Go-Go games for box office needs.
- Work 50-60 games in Box Office each year across the Monumental Sports team seasons.
- Use Ticketmaster platform including Archtics, Account Manager, TM360, and TM Host.
- Supports all-staff events for all MSE teams.
- Other duties as assigned.
- Bachelor’s Degree or equivalent experience.
- Previous ticketing or other related team sports experience.
- Previous Archtics ticketing experience preferred.
- Proficient in all Microsoft Office products, primarily: Excel and Word.
- Strong communication skills, both written and verbal.
- Strong organizational skills.
- Ability to multitask and maintain business relationships in a professional and confidential manner.
- Excellent time management and interpersonal skills.
- Strong attention to detail is required.
- Flexibility to work evenings, weekends, and holidays as needed.
Pay Range: $21.63 - $22.60/hr USD.
Benefit Eligibility: This role is eligible to participate in health and welfare benefits.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Skills Required
- Bachelor's degree or equivalent experience
- Previous ticketing or related team sports experience
- Previous Archtics ticketing experience
- Proficiency in Microsoft Office products, especially Excel and Word
- Strong written and verbal communication skills
- Strong organizational skills
- Ability to multitask and maintain professional, confidential business relationships
- Excellent time management and interpersonal skills
- Strong attention to detail
- Flexibility to work evenings, weekends, and holidays as needed
What We Do
Monumental Sports & Entertainment (MSE), located in Washington, DC, and named a 2018 Washington Post Top Workplace, is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: NBA's Washington Wizards, NBA G League’s Capital City Go-Go, NBA 2K League’s Wizards District Gaming, the 2018 NHL STANLEY CUP CHAMPION Washington Capitals and the WNBA's Washington Mystics. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena. Monumental Sports & Entertainment also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. Monumental Sports & Entertainment also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. Visit www.monumentalsports.com
