Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
If you are a current employee, please navigate here to apply internally.Regional Operations Support Coordinator I Job Description
Position Summary
The Regional Operations Support Coordinator is responsible for managing the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. This individual provides customer correspondence in an efficient and professional manner, to provide first contact resolution and create loyal and satisfied customers through consistent superior service.
Responsibilities
Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account.
Manage daily operation coordination for assigned regional rep base to meet customer expectations and company goals.
Manage and maintain regional order backlog for respective rep assignments to ensure timely order processing and delivery.
Demonstrate superior service for our customers on each point of contact as defined by company standards.
Provide direction and guidance to internal teams to achieve performance targets.
Accept and process sales orders timely, this includes verifying orders for accuracy.
Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost and ensure the order is delivered to the customer on time.
Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels.
Coordinate customers pick up orders in the Will Call center by partnering with the production team to plan and execute daily order schedule.
Identify, communicate, and resolve any problems in the fulfillment process.
Experience and Skill Required
Entry Level Position
High School Diploma
1 - 3 years Customer Service experience
Type minimum of 35wpm
Proficient computer skills
Excellent communication and teamwork ability
Leadership Competencies
Customer Focus
Decision Quality
Plans and Aligns
Candidate must be able to work on site at our Southeastern Distribution Center in Lumberton, NC
Total Rewards and Benefits- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan – purchase company stock at a discount!
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Equal Opportunity Employer – Minority/Female/Disability/Veteran
Skills Required
- High school diploma
- 1–3 years of customer service experience
- Typing speed of at least 35 words per minute
- Proficient computer skills
- Excellent communication and teamwork abilities
- Ability to work on site at the Southeastern Distribution Center in Lumberton, NC
Zurn Elkay Water Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zurn Elkay Water Solutions and has not been reviewed or approved by Zurn Elkay Water Solutions.
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Fair & Transparent Compensation — Pay is considered competitive for many professional and technical roles, with role-specific ranges and clear bands visible in external postings. Market-aligned base pay combined with bonuses and recognition programs strengthens perceived fairness.
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Retirement Support — A 401(k) with a generous company match, plus access to equity through stock grants and an employee stock purchase plan, enhances long-term rewards. These elements are consistently highlighted alongside the core benefits package.
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Wellbeing & Lifestyle Benefits — A broad mix—wellness programs, paid volunteer time, charitable gift matching, tuition reimbursement, and development opportunities—expands total rewards beyond base pay. This breadth provides lifestyle value across health, community, and learning.
Zurn Elkay Water Solutions Insights
What We Do
Zurn Elkay Water Solutions supplies the industry’s widest range of clean water solutions for drinking water, hygiene and sustainable water management. Headquartered in Milwaukee, Wisconsin, Zurn Elkay works with customers around the globe to deliver products and systems that enhance and ensure water quality, safety, hygiene, flow control and conservation. From healthcare to hospitality, education to retail and residential to office facilities, we pride ourselves on meeting specialized needs for every market, focusing on quality, reliability, quick installation and easy maintenance. Our values of Continuous Improvement, Integrity in Everything We Do, Customer First, Culture of Winning, and Total Associate Engagement serve as our drive to achieve world-class safety, quality, delivery, cost and growth now and in the future. In everything we do, we are sustainably inspired. We work to make our communities better with volunteerism and philanthropy, and support diversity, equity and inclusion inside and outside our walls. We seek to uphold our promise to the planet every day by providing sustainable water management solutions
