Coordinator, Events

Comcast Spectacor is a leading sports and entertainment company with a diverse portfolio including the National Hockey League’s Philadelphia Flyers, the National Lacrosse League’s Philadelphia Wings, the award-winning Wells Fargo Center, and the worldclass esports franchise, T1 Entertainment & Sports. Headquartered in Philadelphia, Comcast Spectacor has more than 50 years of experience, with a proven track record of cultivating championship teams, managing worldclass venues, and promoting vibrant communities. Comcast Spectacor is part of Comcast Corporation, a global media and technology company that operates Comcast Cable, NBCUniversal, and Sky.

Job Summary

Under the general direction of Director, Events, the Coordinator, Events is responsible for providing professional client services support in planning, managing, and executing events at Wells Fargo Center. This position will work alongside and assist the Director, Events positions throughout the events calendar at Wells Fargo Center. This includes tenant events, corporate events and meetings, entertainment and hospitality events, and other events as assigned. The position will liaison with clients, internal departments, and external stakeholders. The Coordinator, Events must have excellent communication skills and the ability to build and maintain relationships with internal and external clients.

Job Description

Core Responsibilities

• Serves as primary contact for assigned events, assisting in the development and execution of events.
• Liaise between the venue and its clients, ensuring all elements of clients’ events are thoroughly vetted among the departments while insuring adherence to all appropriate regulations and policies.
• Develop the operational plan for each assigned event and create complete and accurate production notes based on advance material and distribute to all staff.
• Oversee and coordinate all aspects of event planning, event management, and event execution including site visits, client liaison, load-in/load-out, creating event layout, on-site staffing plans, estimates, and settlement.
• Work closely with all internal departments while coordinating day to day meetings, hospitality events and events/shows.
• Build and maintain relationships with outside vendors for show rentals, stagehands, runners, etc.
• Work with all departments making sure building is clean, clear and ready for events/shows, hospitality events and meetings.
• Ensure that the equipment, physical setup, and personnel provided meet the requirements of the event.
• Investigate, analyze, and resolve operational problems and complaints.
• Represent organization positively with high level of professionalism and customer service at all events.
• Monitor, track and help develop action plans to our guest experience data collection programs (Service Scouts, Customer Service Channel, Surveys.)
• Other duties may be assigned as needed, including supporting Director, Events on large-scale events.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Hospitality, Professional Etiquette, Relationship Building

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.