Overview
Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.
About the Role
The Coordinator, Database Systems Support – Bilingual Spanish (Internal title: Coordinator, Research, Evaluation and Learning) is responsible for supporting the administration and optimization of the case management database system used across the Covenant House federation to collect, manage, and analyze program data and plays a critical role in advancing Covenant House International’s commitment to becoming a data-informed Learning Organization that achieves positive outcomes for and with young people experiencing homelessness and human trafficking.
In this role, you will report directly to the Manager of Database Administration and Support. You will support CHI and site teams’ efforts to improve their use of the database system, troubleshoot issues, develop standardized data collection practices and ensure data quality to effectively use data to improve outcomes for youth and contribute to collective impact across the federation.
Essential Duties and Responsibilities
Database Systems Support
Support efforts to maintain database integrity, promote data security, and improve functionality; as well as support site efforts to operationalize the database system, with a focus on formalizing and ensuring data quality practices.
Serve as primary point of contact for Spanish-speaking Latin American sites on ETO, reporting, and data-related questions
Provide timely, efficient, collaborative, and user-friendly support/guidance to site ETO users across the federation, including US, Canada, and Latin American sites
Assist with day-to-day maintenance and enhancements of the ETO system, including user access, testing, troubleshooting, and support for configuration updates
Support efforts to document database configurations, data definitions, and usage protocols
Monitor database performance and identify opportunities for improved functionality or workflow alignment
Respond to routine requests for data, reports, and dashboards from federation sites
Facilitate Shared Learning
Identify trends in site requests and create tools that support users with common issues across the federation
Contribute to the online repository of training and reference materials for site staff
Facilitate and lead bilingual technical assistance and training to site staff in Latin America
Support translation of data guidance, training materials, and user resources between English and Spanish
Required Knowledge, Skills and Abilities
Bilingual in English and Spanish with strong written and verbal communication
Experience providing database user support
Demonstrated ability to explain technical concepts to non-technical users
Strong communication, public speaking and interpersonal skills; ability to support users with varying levels of technical ability
Detail-oriented, with strong problem-solving and organizational skills
Customer service mindset and ability to collaborate across diverse teams
Required Qualifications
At least 1 year of experience with ETO or another case management or homelessness services database system in a nonprofit or human services context
Preferred Knowledge, Skills, Abilities and Qualifications
Bachelor’s degree in a related field (e.g., information systems, social sciences, public administration)
Experience working in one of the three countries that we serve in Latin America (Mexico, Guatemala, Honduras)
Proficient in Microsoft Word, Excel, PowerPoint, or the Microsoft 365 Power Platform
Experience with trauma-informed youth-serving programs
Experience supporting system rollouts or transitions in a multi-site organization
Travel Requirements
Ability to travel once per year to New York City in early October for our annual in-person traditions and up to four times per year for in-person team meetings
Occasional travel to sites across the Covenant House federation to train staff on the use of ETO touchpoints and program outcome measures
While this position is designed as a remote role, candidates based in the New York City metropolitan area may choose to work from our Midtown Manhattan office on a hybrid or full-time in-office schedule.
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.
If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at [email protected].
Skills Required
- Bilingual in English and Spanish with strong written and verbal communication
- Experience providing database user support
- Demonstrated ability to explain technical concepts to non-technical users
- Strong communication, public speaking and interpersonal skills
- Detail-oriented, with strong problem-solving and organizational skills
- Customer service mindset and ability to collaborate across diverse teams
- At least 1 year of experience with ETO or another case management/homelessness services database in a nonprofit or human services context
- Bachelor's degree in a related field (e.g., information systems, social sciences, public administration)
- Experience working in Mexico, Guatemala, or Honduras
- Proficient in Microsoft Word, Excel, PowerPoint, or the Microsoft 365 Power Platform
- Experience with trauma-informed youth-serving programs
- Experience supporting system rollouts or transitions in a multi-site organization
What We Do
Founded in 1972, Covenant House International is the largest primarily privately-funded agency in North and Central America dedicated to ending youth homelessness. It provides free 24/7 crisis care, housing, and supportive services—including shelter, food, medical and mental health care, and vocational services—to youth, young families, and survivors of human trafficking across 34 cities in five countries.
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