Coordinator, Client Operations

Job Description:

Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.

The Client Operations Coordinator is responsible for providing quality media operations support to dentsu Canada’s Media and Performance brands. The purpose of this role is to provide direct support to the budget management function of a key CPG client though the maintenance and reconciliation of campaigns in dentsu’s media buying system.  

• Support clients by updating tactical investment templates and reviewing completed templates for completeness and accuracy.   

• Support the dentsu billing function by inputting vendor executions into dentsu’s media buying system.   

• Deliver on-time campaign reconciliation by identifying the campaign and vendor order vendor invoices apply to and by updating dentsu’s media buying system to reflect vendor invoiced actuals.   

• Steward the compliance function by recording and communicating any issues relating to invoices submitted by vendors. For example: campaign cannot be identified, vendor order is missing, invoice is above approved budget.  

• Engage and maintain relationships across Media Operations and key partners.  

• Identify and communicate process issues and partner with team members and leadership in implementing continuous improvement to make the process more effective.  

• Provide additional operational support as needed  

Qualifications

• Relevant work experience (internship or other) in digital media buying and delivery operations 

• Comfortable with data entry  

• Working knowledge of Excel required. 

• Understanding of budgeting and cost control principles 

• Asset: relevant work experience (internship or other) in digital media buying and delivery operations

Additional information

Vacancy: Is this posting for the purposes of filling an existing vacancy [Y/N]

The salary range for this position is $50k-55k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.

AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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