The Alfa Laval Story:
Every day, we get opportunities to make a positive impact—on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Applicants must possess full and unrestricted Australian working rights.
Location: Huntingwood, NSW
Benefits:
- 25 days annual leave
- Death & Total permanent disability cover
- Income protection
- Perkbox Discounts Portal
- Financial & Wellbeing Seminars
What you will do:
- Lead, develop, and inspire the Coordination Team to achieve operational excellence and deliver superior customer experiences.
- Oversee and optimize the planning, scheduling, and coordination of Field Service and Service Centre activities across Oceania.
- Ensure timely and accurate processing of service requests, resource allocation, and communication with customers at every important milestone.
- Drive standardization and best practices in coordination processes, ensuring consistency and reliability across all areas.
- Lead and participate in transformational initiatives, digitization projects, and process improvements to enhance coordination efficiency and customer satisfaction.
- Collaborate closely with all Operations managers to ensure seamless service delivery and operational alignment.
- Provide hands-on operational support to coordinators when required, ensuring business continuity and service quality.
- Step in during peak periods, complex situations, or when additional expertise is needed, while maintaining focus on leadership and team development.
Key Skills & Experience:
- Proven leadership experience in service coordination, operations, or related field.
- Strong coaching, mentoring, and team development skills.
- Demonstrated ability to drive a customer-first culture and operational excellence.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Experience with process improvement, digitisation, and change management.
Skills Required
- Full and unrestricted Australian working rights
- Proven leadership experience in service coordination, operations, or a related field
- Strong coaching, mentoring, and team development skills
- Ability to drive a customer-first culture and operational excellence
- Excellent communication, stakeholder management, and problem-solving abilities
- Experience with process improvement, digitization, and change management
Alfa Laval Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alfa Laval and has not been reviewed or approved by Alfa Laval.
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Retirement Support — 401(k) support is described as generous in U.S. postings, and the retirement plan is a notable strength alongside core coverage.
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Healthcare Strength — Medical, dental, and vision coverage are core parts of the package, and health insurance is often described positively in U.S. materials.
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Leave & Time Off Breadth — PTO and paid holidays are standard, with options like purchasing additional PTO expanding flexibility for some roles.
Alfa Laval Insights
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
