Vail Systems, Inc.

Conversational / Voice Interaction Designer

Sorry, this job was removed at 04:13 p.m. (CST) on Friday, May 30, 2025

Easy Apply

Be an Early Applicant

Atlanta, GA, USA

In-Office

Information Technology • Machine Learning • Natural Language Processing • Software • App development • Conversational AI • Big Data Analytics

The Role

Who You Are

Interested in designing conversational speech, natural language, directed dialog, and chat applications for IVR, intelligent virtual agent, and other applications?

We are especially interested in someone who will take a “Design Thinking” approach to our work, understanding client problems and co-creating solutions with the team. The Designer will work with stakeholders and the development team to gather and interpret requirements, identify appropriate features, design call flows, and write natural and conversational system prompts. The Designer also plays an integral part in application tuning to ensure system performance meets expectations and identifies areas for improvement. 

What You'll Do

Coordinates with clients to design speech recognition systems that provide successful user experiences for both fully automated and partially automated IVR solutions.
Creating more chat-based or conversational type systems.
Modification of existing applications and designing of new applications.
Perform non-client facing design work such as demos, proof of concepts, and feedback on the next-gen growth of our conversational platform.
Stay abreast of industry best practices and innovations that will contribute to the overall company strategy around how the IVR can deliver solutions for the client in the way of automation and improved customer experience. 
Write varying forms of VUI documentation, especially Visio, and interested in keeping abreast of the rapidly changing conversational design landscape.

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

4-6 Years of IVR application design experience.
Knowledge of speech recognition software applications.
Deep understanding of VUI design patterns and principles.
Bachelor’s Degree, preferred in related field.
Passion and commitment to being a strong customer advocate.
Innovation and Design Thinking skills and experience.
Fluency in written and verbal English.
Spanish language familiarity or fluency, preferred.

Who We Are

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences.

At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

· Multiple medical, dental, and vision plan options

· Company-paid life insurance, short and long-term disability

· 401(k) savings plan with company match (50% on first 6% of employee contribution)

· 35 days total annual PTO

· Annual Bonus Program

· Paid maternity and paternity leave

· Relocation allowance

· Employee referral bonus

· Gym membership

· Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay's communication solutions. We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts.

What the Team is Saying

View all jobs at Vail Systems, Inc.

View Vail Systems, Inc. Profile

Report Job

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

Chicago, IL

274 Employees

Year Founded: 1991

What We Do

At Vail we develop innovative technology to enhance the way people communicate. Our mission is to create business value for our clients and growth opportunities for our employees by developing solutions that inspire people to interact freely and authentically.

Why Work With Us

We are constantly learning. That's why we organize hackathons, workshops, and book clubs, and encourage continued education via courses and seminars. Bringing great minds together is important for our success, so we hire people with diverse backgrounds, stay active in our fields, attend conferences, and are always learning from our peers.