Join Yalo! 🌟
At Yalo, we provide companies with virtual sales assistants that enhance customer understanding, recommend products, and streamline sales through WhatsApp and other platforms. Join us in our mission to improve customer relationships and boost sales!
Job Summary 🧾
We’re looking for a Conversational Designer to create intuitive and engaging conversational experiences that drive customer engagement and sales. You'll own projects from concept to execution, leveraging Yalo’s products to maximize effectiveness.
Your Mission
- Innovate and elevate the standard of conversational experiences.
- Collaborate with cross-functional teams to enhance customer satisfaction and achieve business goals.
Responsibilities 🧠
- Collaborate with Product Managers, stakeholders, and engineers to understand customer needs and sales objectives.
- Design conversational flows, scripts, and prompts that align with each brand and its goals.
- Take ownership of projects from design to testing and improvements.
- Manage multiple projects simultaneously, meeting deadlines without compromising quality.
- Analyze data and feedback to optimize interactions and increase conversion rates.
- Learn how to use Yalo's products to create virtual assistants.
Ideal Candidate
- Bilingual in English and Spanish with excellent communication skills.
- Proven experience in creating engaging conversational experiences.
Job Requirements 💻
- Bachelor’s degree in Linguistics, Psychology, Communication, UX Design, Human-Computer Interaction, or related fields.
- +4 years in conversational design, UX design, or a similar role.
- Proficiency in design tools (e.g., Whimsical).
- Familiarity with conversational platforms (e.g., Dialogflow).
- Understanding of prompt engineering.
- Strong analytical skills to inform design decisions.
- Excellent verbal and written communication.
- Strong organizational skills to manage multiple projects.
- Comfortable working in a fast-paced environment with a willingness to learn.
- Proactive in staying updated on industry trends, tools, and best practices in conversational design and AI.
Soft Skills 🫀
- Team Mindset: Collaborative and willing to help others, sharing knowledge and experiences.
- Problem-Solving: Solutions-oriented approach to challenges.
- Attention to Detail: Ensures quality in every project.
What We Offer 🥰
- Unlimited PTO policy
- Competitive rewards on the market range
- Flexible hours driven by results
- International teamwork
- You and nothing else limit your career here
We care, we keep it simple, we make it happen, and we strive for excellence. Join us!
At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.
At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.
Top Skills
What We Do
Yalo helps businesses offer a delightful customer experience on their customers' favorite apps – Facebook Messenger, WhatsApp, and WeChat. Every business on Yalo has a virtual assistant with an optimized flow that handles customer requests to the point of payment and fulfillment. If at any point the customer need is beyond what the chatflow is capable of doing, the request gets seamlessly transferred to a human agent to provide resolution. Through the Yalo platform, businesses get an artificial intelligence powered CRM that allows them to handle sales and build personal relationships, at scale, on Facebook Messenger, WhatsApp, and WeChat.
Yalo uses deep learning (a machine learning technique) to have chatbots learn from their human counterparts to continuously improve the experience. The team behind Yalo is composed of Columbia University and Salamanca engineers, former PayPal technical leads, and is supported by a group of investors from New York, Mexico and Latin America.
