Conversational AI Engineer

Reposted 7 Days Ago
San Diego, CA, USA
In-Office
70K-93K Annually
Mid level
Fintech
The Role
Design, build, and support scalable conversational AI solutions using Google CCAS/Dialogflow and GCP. Develop microservices, secure API integrations, and backend services; provide production support, root-cause analysis, observability, and platform enhancements. Produce technical documentation, lead POCs, and collaborate with stakeholders to deliver reliable omnichannel conversational experiences.
Summary Generated by Built In
Axos Bank

Target Range:

$70,304.00 /Yr - $93,000.00 /Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

We are seeking an experienced Conversational AI Engineer to design, build, and support advanced conversational solutions across our omnichannel ecosystem. This role works primarily within the Google CCAS suite, including Dialogflow Conversational Agents, and GCP, and plays a critical role in both production support and platform enhancements.
The position carries a strong emphasis on custom development, system integrations, and the delivery of scalable, secure, and reliable conversational AI solutions. This role is ideal for an engineer who is comfortable working across the full solution stack, from conversational design through backend services and cloud infrastructure.

Responsibilities:

Conversational AI Platform Development: 

  • Design, build, and support conversational AI solutions across omnichannel platforms, with a primary focus on the Google CCAS suite, including Dialogflow Conversational Agents. 

Production Support & Reliability Engineering:  

  • Provide production support for conversational platforms and supporting services by troubleshooting conversational logic, webhook failures, backend integration issues, logs, and monitoring dashboards. 

  • Perform root-cause analysis for defects, outages, and performance issues, and implement long-term corrective solutions. 

  • Define and uphold production readiness standards, including observability, reliability, performance, scalability, and cost efficiency for conversational and AI services. 

Architecture & Custom Development: 

  • Design and implement microservices-based architectures to support conversational AI, integrations, and business workflows. 

  • Create reusable frameworks, shared libraries, and common components to accelerate development and promote consistency across conversational solutions. 

Systems Integration & API Engineering: 

  • Design and implement secure API integrations, including authentication and authorization flows, error handling, data transformation, middleware services, and proxy layers. 

 

Documentation, Collaboration, & Technical Leadership:  

  • Create and maintain technical documentation and architectural artifacts to support knowledge sharing and long-term maintainability. 

  • Collaborate with product, business, and engineering stakeholders to translate requirements into well-architected technical solutions. 

  • Provide technical leadership by contributing to architectural decisions, evaluating vendor solutions, and leading proof-of-concept (POC) initiatives. 

  • Stay current with advancements in conversational AI, cloud services, and AI/ML technologies through experimentation and continuous learning. 

Qualifications:

  • Bachelor’s degree in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related technical field.

  • 3+ years experience in software development, cloud platforms/architecture, or related IT role.

  • Cloud Architecture:  Preferably hands-on experience with Google Cloud Platform (GCP) services including Cloud Run, API Gateway, Cloud Storage, BigQuery, and Vertex AI, or similar cloud architecture experience.

  • Software Development:  Strong proficiency in programming, preferably with Python and JavaScript, and experience building backend services.

  • Strong analytical, problem-solving, and communication skills, with the ability to translate ambiguous requirements into actionable technical solutions. 

Axos Employee Benefits May Include:

  • Medical, Dental, Vision, and Life Insurance

  • Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)

  • HSA or FSA account and other voluntary benefits

  • 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

  • Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)

Skills Required

  • Bachelor's degree in Computer Science, Software Engineering, Data Science, AI, or related field.
  • 3+ years experience in software development, cloud platforms/architecture, or related IT role.
  • Experience designing, building, and supporting conversational AI solutions using Google CCAS/Dialogflow.
  • Hands-on experience with Google Cloud Platform services (Cloud Run, API Gateway, Cloud Storage, BigQuery, Vertex AI).
  • Strong proficiency in programming and building backend services.
  • Proficiency with Python and JavaScript (preferred languages).
  • Experience with microservices architectures, secure API integrations, authentication/authorization, and error handling.
  • Strong analytical, problem-solving, and communication skills.
  • Must pass credit check, criminal background check, and pre-employment drug screening (includes marijuana).

Axos Bank Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Axos Bank and has not been reviewed or approved by Axos Bank.

  • Healthcare Strength Health coverage includes medical, dental, and vision with multiple plan choices, plus HSA/FSA options and an Employee Assistance Program. Employer HSA contributions and extras like pet insurance and onsite fitness centers at some locations expand the wellness offering.
  • Leave & Time Off Breadth Time off includes around 15 days of vacation for new hires, paid sick leave, and up to 11 company holidays annually. Availability of certain perks and holiday specifics can vary by location or subsidiary, but the baseline PTO/holiday combination is broadly competitive.
  • Retirement Support A 401(k) with company match is offered alongside additional financial programs like a 529 plan, employee mortgage loans, and banking/trading perks. Automatic enrollment and structured matching underscore tangible retirement support for longer‑tenured employees.

Axos Bank Insights

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The Company
HQ: San Diego, CA
1,001 Employees
Year Founded: 2000

What We Do

Axos is a technology-driven financial services company providing a diverse and ever-growing range of innovative products and services for personal, business and institutional clients nationwide. Powered by exceptional team members, a clearly defined set of values and a culture that is both meritocratic and self-governing, we are transforming banking as we know it. Our mission is summed up in two words: Banking Evolved. Banking Evolved means providing products and services that are technologically superior to our competitors and that offer our customers an unbeatable value proposition. Banking Evolved means continuously innovating and excelling in the following areas: • The incubation, creation and deployment of new businesses and tools that best serve our customers; • The evolution, optimization, delivery, distribution and marketing of our products; • The harnessing of data and technology to manage our business most effectively and efficiently; and • The development and engagement of our team members. To be part of the Axos team is to live our values as your own, to work with a strong sense of individual purpose and to embody a commitment to the shared success of our business. As a meritocracy, we believe that success is earned. We reward individuals on the basis of their achievements. As a self-governing organization, we derive strength from the internal resourcefulness of each individual. We emphasize independence, goal-setting and personal accountability.

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