Step into a pivotal role at JPMorganChase, where your expertise in Control Management will shape our compliance and risk strategies. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.
As an Merchant Services Payments Control Manager within JPMorganChase, you will partner and advise the Product Owners in the design, development, and maintenance of a robust payments controls platform. This includes API connectivity, integration of onboarding and servicing functions, digital and AI-driven risk assessments, and the implementation of controls. The role requires ongoing collaboration and continuous oversight with technology and operations controls teams to ensure control gaps are identified and addressed across all functions. The control manager is responsible for driving a strong controls environment and ensuring compliance and risk mitigation throughout the platform delivery lifecycle.
Job responsibilities
- Lead the development and implementation of comprehensive control strategies to identify and mitigate compliance and operational risks.
- Utilize advanced data and tech literacy skills to interpret business needs, identify trends, and generate innovative solutions to enhance the control environment.
- Oversee the implementation of anti-fraud and cybersecurity measures, ensuring the protection of our operations and safeguarding against potential risks.
- Manage a diverse team, fostering a culture of continuous improvement and operational excellence, and ensuring alignment with operational policies and precedents.
- Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.
Required qualifications, capabilities, and skills
- Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to seven or more years of experience.
- Capability to implement anti-fraud strategies and cybersecurity measures to safeguard business operations, ensuring robust control environments.
- Advanced proficiency in data analysis and tech literacy, leveraging these skills to enhance control environments and interpret business needs and trends.
- Expertise in leading diverse teams, fostering a culture of continuous improvement, and aligning team performance with operational policies and precedents.
- Strong skills in internal stakeholder management, facilitating effective communication and collaboration to drive mutually beneficial outcomes.
- Strong project management skills and a commitment to operational excellence.
Preferred qualifications, capabilities, and skills
- Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
- Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape.
- Excellent influence skills for engaging stakeholders and driving organizational change.
- Effective mentoring skills to develop team members and foster a culture of continuous improvement.
- Competence in quantitative reporting for data analysis and supporting informed decision-making.
**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Seven or more years of control management experience in financial services focused on compliance and operational risk mitigation
- Ability to implement anti-fraud strategies and cybersecurity measures
- Advanced proficiency in data analysis and strong tech literacy
- Proven experience leading diverse teams and fostering continuous improvement
- Strong internal stakeholder management and communication skills
- Strong project management skills and commitment to operational excellence
- Must be authorized to work in the United States (no sponsorship provided)
- Ability to leverage AI/ML and automation in risk management
- Advanced digital literacy and market product knowledge
- Strong influencing and mentoring skills
- Competence in quantitative reporting and data-driven decision support
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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