Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.
Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.
We’ve raised over $150M from top-tier investors including Lightspeed, Greylock, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).
Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one.
What You’ll DoAs a Contracts Negotiator at Resolve AI, you’ll support our commercial motion by negotiating and closing a high volume of customer and vendor agreements. This role is focused on execution, speed, and consistency, while partnering closely with Legal and cross-functional teams to help the business scale responsibly.
Negotiate and close a high volume of customer and vendor contracts, supporting Resolve AI’s enterprise sales motion.
Draft, review, and negotiate NDAs, master agreements (MSAs/MSSAs), order forms, and other standard customer sales agreements, operating within established playbooks.
Partner with Sales, RevOps, Finance, Security, Procurement, and Legal to resolve contract questions and keep deals moving.
Own day-to-day contracting workflows, handling standard negotiations independently and escalating complex or novel issues as appropriate.
Build and maintain practical contracting resources, including fallback language, playbooks, templates, and approval workflows that drive speed and consistency.
Support improvements to contracting systems and processes, including CLM tooling, workflow automation, and cross-functional initiatives.
Translate contract terms and risk concepts into clear, actionable guidance so teams can make informed decisions and maintain momentum.
Track and share insights on contract volume, cycle times, and trends to help the team operate efficiently at scale.
Leverage AI and automation tools to improve contracting workflows, reduce cycle times, and increase consistency as the business grows.
What We're Looking For
4+ years of experience in commercial contracting, deal desk, contracts management, or legal operations, ideally in a high-growth SaaS or AI company.
Proven experience negotiating NDAs, MSAs, and customer-facing commercial agreements at scale.
Working knowledge of SaaS and AI contracting fundamentals, including privacy and data protection, security terms, IP, and AI-related considerations.
Curiosity and enthusiasm for new technologies, including experience supporting AI-driven products or leveraging AI tools in legal or contracting workflows.
Strong commercial judgment and the ability to balance risk with business momentum.
Clear, concise communicator comfortable engaging with internal stakeholders and external counterparties.
A builder mindset, excited to create structure and improve how contracts get done.
Comfort with ambiguity, ownership, and fast growth in an evolving environment.
Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.
Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.
Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.
Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.
Competitive Benefits: Competitive Pay Packages with full benefits including:
Comprehensive Medical, Dental, and Vision Insurance
Monthly Housing Stipend
Flexible (Unlimited) Paid Time Off
Visa Sponsorship & Immigration Support
401(k) Plan
Parental Leave
Discretionary Tech Benefit Stipend
Daily in-office Lunches and Dinners
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
Top Skills
What We Do
Our AI Production Engineer investigates & resolves incidents, so you can focus on building. Let’s make machines be on-call for humans, not the other way around.
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