Contractor Payment Specialist

Job Description: Contractor Payment Specialist 

Making your next move count 

At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this Software as a Service (SaaS) and services company. Teamwork and transparent communication are the hallmarks of this company. The focus is on high performance, high customer service and delivery standards. Openforce is a well-established company with an excellent reputation in our industry and with a ‘start-up’ feel. Openforce delivers the leading integrated cloud software suite for the independent contracting community, including recruiting, onboarding, settlement pay, compliance, insurance, and retention. 

Position Summary 

The Contractor Payment Specialist is responsible for maintaining client settlement setups and processing accurate, on-time settlements, ensuring data integrity across an assigned book of clients. Duties include reconciliation and adjustment entries, working closely with clients, vendors, and third parties to ensure all payment-related tasks are processed as requested and funds are accurately distributed to Independent Contractors. 

Responsibilities 

• Process accurate, on-time settlements for an assigned book of clients and their Independent Contractors, applying strong accounting skills and meticulous attention to detail to every entry 

• Take ownership of payment accuracy for your assigned book of clients; promptly identify, report, and help correct any errors 

• Reconcile client accounts, create invoices, and request funding; request write-offs as needed 

• Maintain a list of outstanding invoices per client and partner with clients to obtain these funds as part of the settlement process 

• Partner with internal departments when funding is not received on time, and alert other teams and impacted Independent Contractors of any delays in receiving their funds 

• Maintain client deductions in accordance with their business needs; update client and insurance fee deductions, and provide reconciliation and deduction reports to clients upon request 

• Communicate professionally with client contacts on settlement questions and requests, providing timely and accurate responses 

• Proactively identify, track, and follow up on settlement issues, trends, or anomalies within the assigned book of clients; escalate to the Contractor Payment Manager when necessary 

• Respond to and resolve assigned Jira and Zendesk tickets within established timeframes 

• Support cross-department client requests such as debit pulls and insurance opt-out requests 

• Partner closely with the Accounting and Client Services teams to meet client needs and provide best-in-class service to our stakeholders 

• Maintain client settlement information in the client’s Confluence knowledge base 

• Follow team Standard Operating Procedures (SOPs) and proactively provide feedback to management on process improvements and gaps in SOPs or the knowledge base 

Skills and Knowledge 

• Excellent attention to detail and a commitment to accuracy in high-stakes financial work, where errors directly affect Independent Contractors’ pay 

• Exceptional mathematical and calculation skills 

• Knowledge of payroll, garnishments, and benefits distribution 

• Good research and analysis skills 

• Proficiency with Windows and strong Excel skills, including pivot tables and VLOOKUPs 

• Time management skills with the ability to meet deadlines 

• Ability to work independently in an environment with competing priorities, as well as part of a virtual team 

• Initiative and a self-starter 

• Excellent written and verbal communication skills in English 

Experience and Education 

• High school diploma and three years of experience in a related field, or an associate’s degree in business or a related field of study 

• Proven payroll experience in a fast-paced environment required; 2+ years of payroll experience associated with 1099 and/or W2 payments preferred 

• Comfortable using collaboration and CRM tools such as Teams, Atlassian, Zendesk, and Monday.com 

• Knowledge of customer service principles and practices 

This is an hourly position that reports to the Contractor Payment Manager. During busy periods, the employer may require employees to work extended hours. 

The Perks 

• Continued training and career development 

• Virtual, work from home with occasional office visits 

• Full Benefits Package including medical, dental, vision, and 401k match 

• Vacation and Holiday Pay 

Job Type: Non-Exempt, Full Time 

Salary: Hourly, Depends on Experience 

Travel: No 

Passion, excellence, respect, accountability, and having fun are just the beginning. Openforce believes that our culture is at the core part of what makes us successful.  We are looking for someone who understands good culture and will help shape it as it evolves.