Key Responsibilities
• Provide first-level support for Microsoft technologies, including Windows OS, Office 365 including TEAMS, and other Microsoft applications.
• Set up and support corporate mobile devices running on iOS platform.
• Primary ownership of support and maintenance of the non-corporate workstations used for local regulatory reporting, financial and tax filing, and market data.
• Troubleshoot and resolve hardware and software issues on desktops, laptops, and peripherals.
• Assist with the installation, configuration, and maintenance of computer systems and applications.
• Manage and resolve support tickets in a timely manner, ensuring accurate documentation of issues and solutions.
• Execute off-hours configuration changes, support new releases and cyber controls execution.
• Perform routine maintenance and updates on end-user devices while ensuring compliance to cyber security policies, including but not limited to, periodic vulnerability scanning, patching, system hardening, etc.
• Support network connectivity issues and escalate complex problems to higher-level support teams as needed.
• Provide excellent customer service and maintain a professional demeanour in all interactions.
• Assist with user account management, including password resets and access permissions.
• Participate in IT projects and initiatives as required.
Add Value Points
• Proven experience in supporting non-corporate network of workstations to fulfil China local regulatory reporting obligation.
• Working knowledge of Service Now for handling of support tickets and requests.
• Experience in scripting for automation of processes.
• Proactive and willing to take more responsibility to coordinate other APAC IT related work, project.
Job Requirement
• University degree / qualifications, Bachelor degree in computer engineering or information systems related field is preferable.
• Between 8-10 years of experience in an IT production supporting or infrastructure support. Previous experience in working with a foreign bank is preferable.
• Technical and hands-on on Microsoft Windows platform and office suite. Knowledge in networking and telecommunication technology are must. Any certification in CISCO devices is a plus.
• Experience in the dealing room turret setup, VOIP phones, Video Conference systems, and mobile phone setup.
• Detail-oriented, quick learner, strong problem-solving skills that can help end-user IT issues independently.
• Good interpersonal skills, good communication skills, can work under tight deadlines and under pressure.
• Good command of spoken & written English and Chinese language.
Skills Required
- University degree in computer engineering or information systems
- 8-10 years of experience in IT production or infrastructure support
- Technical skills in Microsoft Windows platform and office suite
- Knowledge in networking and telecommunication technology
- Experience with Service Now for support tickets
- Certification in CISCO devices
- Experience with dealing room turret setup and VOIP phones
- Good command of English and Chinese languages
Santander Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Santander and has not been reviewed or approved by Santander.
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Retirement Support — A dollar‑for‑dollar 401(k) match up to 6% of eligible pay and immediate vesting are highlighted as core strengths, supporting long‑term savings. This is reinforced by company‑paid disability and life/AD&D coverage that bolster financial security.
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Leave & Time Off Breadth — Paid time off typically ranges from 18–30 days in the U.S. with 11 paid holidays, plus dedicated volunteer and development time; the UK features a minimum of 25 days with buy/sell options. Some roles also use self‑managed PTO, offering additional flexibility depending on team norms.
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Parental & Family Support — U.S. parental benefits include 8 weeks paid for all parents and a total of 16 weeks paid for birth mothers, with flexibility for reduced hours around childbirth. Caregiver leave and dependent‑care programs add further family support.
Santander Insights
What We Do
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
